FAB Mobile Banking 4+

Complaint

I had some issues with my account and I went to fab branch mall of emirates, I was given a token and patiently waited for my turn to be helped but what was really disappointing is when I entered counter one the man didn’t even raise his head or even wonder why I was there I felt so bad and he kept being on his phone laughing it was so annoying, after I tried to tell him why I was there because I didn’t know if I can get another token that could save me from embarrassment, I didn’t feel good cos because we are all customers we need a sense of value when we reach out to our bank, that guy was really awful.

FAB provides bad service for the low salaried individual

Maybe the bank provide good services for the rich, but what is sure is this bank treats low salary individuals very poorly, requesting a service from the branch or online leads always to a bad experience, process time very slow and incompetent agents (not all of them of course) but the ones i meet are definitely.
I tried complaining about the matter 3 times via email i received a text message saying they tried to contact me but i was out of reach, first time i said maybe its true but after 2nd and 3rd time i was sure they do it in purpose because as i said on the opening of this review they treat low salary individual very poorly and my profile was worth their time to hear my complaint, i tried via call center they put me on hold for more than 46 min(i have a screen shot of the call as proof) when the agent finally answered i told them i was on hold for more then 46 min they said no way we answer right away i didnt bother to argue because i know they treat low salaried individuals poorly.
This all to say FAB should work more on providing a fair service to all.

Developer Response ,

Dear Mohammadalain, we're really sorry to hear this. If you still require any support with anything, please send us a private message on Facebook @FAB or Twitter @FABConnects and our team will help you out immediately. We hear you and we really want you to have a positive experience with us. Thank you!

Unable to install mobile banking

When I first installed FAB app it was working fine but due to some issues I lost all data n reinstalled app in 13pro max, but tried over 50times to reinstall the FAB app but of no use, while registering it will take you up to swiping stage to start the banking but final stage error show that due technical maintenance not able to register revisit later, same message over 50times I got, made compliant to call center have issued references number but it’s been over many days no call back, hope someone rectify this issue and believe many others too facing same issue