Overall your provided service are exactly as requested downsides are the physica people that run your stores won’t do what customers ask at least flagstaff Arizona locations they started my plan off with the most expensive plane you provide and I asked to be put on the cheapest while also asking to have larger payments towards paying off the phone itself and that was also set on a 36 month plan my bill was 200$ a month and I was being double charged per month for some time after a two month period I called you guys back and had someone very nice lady fix all my issues and set my account up properly as request originally only down side is the app also takes time to update but also seems to automate payments and that leaves room for errors such as mine you have provided me with phone service my whole life so far and havnt used another company yet, so overall your systems and all are great for the customer but their is some room for marginal error that could be addressed thank you and I hope yall have a wonderful day,

The changes you all have made for the average person needs more navigation help not anyone can navigate through your app now without some type of tech skill so it needs assistance portal or like a magic won’d that will allow help immediately in that area so/or before people just assume and make changes your definitely gonna charge them for .. just an opinion of an average working with kids who’s bill has to be changed every month because we picked an end of month bill date 8-10 years ago and it always gets put at the 1st of month to be paid so you can tack on late fees discount fees and any other fee as the longest phone company you should be better period we was today 8-10 years ago to pick our payment date and we did and haven’t changed it always last week of month you can go through pay history to back this up but still have to pause payment and change date every month and get charged extra when we started we said we wouldn’t that your purpose is to please you our customer so we bought it but you all have yet to prove it again the longest phone company isn’t sounding that great at all anymore to navigation through your app to tech or even personal communication without adding to ones bill somewhere down the line to even changing our plans like a we force you to either pay or leave guess the world has evolved and there are other companies that stand by what they say!!! Sorry off key app needs help and so do your customers!!! Sincerely,leaving verge customer

Every promise made by the At & T Rep was misrepresented or incorrect and when I called AT & T there were no apologies and I had to call numerous times for the same things because it was corrected and some things I did not get. They didn’t pay off my other phone because they said they didn’t get my bill in 60 days time, but I received an acknowledgment that they did. So I had to eat $160. Then I was told two iPhones would be free and we would pay for the third phone. The rep did not say the two phones I turned in would be rebated against the new phones and I would still owe some money on the new phones and so they were not “free”. Then my husband and I were told we would get a reduction in our monthly bill because we were over 60 and we would get a reduction in our Bill because I’ve worked for a health company and my husband worked for the State. Then we found out from AT & T you can’t have multiple reductions on the bill, only one. Then we have an AT & T flyer that was given to us by the rep that said there would be no activation fees. AT&T proceeded to tell me that they could not take it off the bill even though I was looking at the flyer and I read it to them. Finally, after three calls and arguments with them, they finally took it off. Very dishonest and unprofessional service and sale pitches. I wish we stayed with T-Mobile. We were with them 16 years. They were very honest and my husband wanted to switch because he would have to order his phone online. That was why we switched.

Work with me very well when on phone with live agent at #800 customer service line for AT&T. Always best to try and resolve big issues with 800# Custemor service. The agents at brick & mortar retail locations i left very unsatisfied and several times 2 billing cycles later the new bill amount is extremely higher than in store agent quoted me . More than once I was dead set on leaving AT&T but efforts of 800# customer service agent kept me there and all hammered out . Basically fixing what In store agent screwed up . In store agents on commission and lied often that I would always discover after at least 2 billing cycles (AFTER THIER COMMISSION PAID OUT ) most unethical stuff I’ve ever seen . Again the 800# service agent stayed with me an hour at times !In store agents get a D- grade while 800# agents getA+++ ! Hope they get the recognition they deserve . No actual names of those agents to name personally but 100% of all of those 800# agents are the best employees you have in my opinion