Xfinity 4+

So, this app is great for being able to change wi-fi settings in your xfinity modem/router. But, at times it seems like when I apply new settings things can get chaotic. Such as the wifi restarting itself and the settings not applying. Now my biggest complaint is within the app you can see how much "usage" everyone has been doing on the internet. Now when I say usage I mean, how much time everyones spent using the internet. I'd much rather be able to see just how much data everyone has been using or how much each device is using in data because of Comcasts new 1000 gigabyte internet plans. Going over the 1000 gigs you have to pay an extra $10 for another 50 gigabytes. So instead of knowing how much everyone's using the internet, you get to see the amount of "usage" or who's been using the internet more which doesn't help because someone could just be we surfing but be on the longest and show up as the one who's using the internet the most. So please, PLEASE, add a feature that allows you to see just how much each person or each device on your network is using so you can keep track of who's using to much data and so you don't go over your restricting 1000gb bandwidth limit and charge your loyal customers more. But Comcast/xfinity usually only seems to be about the money these days.

My older cameras stop working. One over a year ago and two on the same day. All the while, Xfinity pushes two-way audio home security cams. I fell for it and got them. Had to upload the purple app with white X. I practiced talking through my cams once and they no longer work. I have an older iPhone which they now say is not compatible with that app. The engineers should allow all phones to be used w/ their apps or in advertisements on the other app or wherever, there should have been a disclaimer that the cameras and app may not work the way they should in conjunction with certain or older model phones. Now…My bill is twice as much at almost (almost $250) and I can’t use the cameras the way they’re intended to be used… and the only place I can see the movement is on an old home security app which will soon reportedly be obsolete… Xfinity is the only party winning in this situation. They tried to offer me some phone (not iPhone) and they wanted me to patronize their cellular services. No, thanks. They already have my internet and home security, which is much too much. And, so this is why I believe they have some kind of way to make your old cameras and products (you get from them) stop working, they make updates to their apps and whatever, to inconvenience customers and force our hands to buy new products. This will come to light one of these days… mark these words… All to make more money.

I pay for 1200MBPS, I get anywhere between 1% and 60MBPS. Yet they charge me full price. Last night at 1% the pinwheel wouldn’t even spin. But what they don’t ever fail at is taking my money and making me jump through hoops and beg for discounts and on and on about how they can’t do anything without sending someone out here to tell me it’s not my house it’s their outside plant cabling. Ok so why make me go through this process again and again? Why not say well we are giving you half the speed so you’re going to pay half the bill? Because when I’m too depressed to call and beg they get full price because I don’t want bad credit. I’m screwed either way. Plus it makes my depression even worse and more debilitating and harder to deal with anything. Life is hard enough when you’re disabled. Internet and tv are kinda what I am left with right now waiting for my next fusion surgery. So thank you Comcast for emptying my wallet wile leaving me unable to use my service I get robbed good money for. Do you even read this? I doubt you even go through the problem of reading your customer reviews. Because you care so much. The best part is she was sending me to technical support and hung up on me. So no explanation to tech, no notes, no help from her and no tech help. All I want is to pay for what I get. If you’re going to give me half the amount of services then you should charge half the price till it’s fixed.