Screenshots

Description

Meet Sydney Health — your new digital health ally. Sydney Health is designed to deliver a simple, intuitive and more personal way to get information about your Anthem or Empire health, dental and vision plans, and lots more.

Sydney’s interactive chat will help you find what you need. View recent claims, pull up your ID card and get important details about your benefits. You can also track your healthcare spending and find care.

Sydney works with many of your favorite apps and devices, like Apple Health to help set your fitness goals and track progress.

Ready to get started? Add Sydney Health to your device today.

Sydney Health is offered through an arrangement with CareMarket Inc. Some Sydney Health capabilities may not be available with all plans.

What’s New

Version 2.7.0

We've made some general improvements and fixes

Ratings and Reviews

4.7 out of 5
11.1K Ratings

11.1K Ratings

Hadhighhopes898 ,

HSA Glitches All Day

I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.”
I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.

Developer Response ,

Hello Hadhighhopes898, we can understand why that would be frustrating. If you could, please email us your Username at Sydney@anthem.com, we want to assist you in getting this reviewed as quickly as possible. Thank you.

~ Sydney ~

JMATT79 ,

Fantastic & User Friendly

Sydney Health is an upgrade to the Anthem Anywhere App. It’s streamlined and interactive. It can be used at home or on-the-go and with the cute little Sydney interactive helper it makes the app kind of fun to use too. Anthem BCBS has definitely taken consumer feedback and improved their product. If your plan comes with pharmacy then the pharmacy is right there and you can order your scripts through the app as well as set up your auto refill/auto pay. You can save your payment information, view and print your ID card as well as fax or email a copy of your card to your doctor’s office BEFORE you arrive for your appointment. Finding a doctor is easy, searching claims is easy as well as keeping track of your deductible and out of pocket totals for the year. It’s got everything. I highly recommend the app.

Developer Response ,

Hello, thank you for taking the time to share your feedback with us. We're always happy to see our Members having the positive experiences they deserve. If you have any questions, or want to share additional feedback with us, let us know at Sydney@anthem.com. Thank you. ~ Sydney ~

Dboyes99 ,

Irritated and going back to a paper card.

It’s nice that Anthem is trying new ideas, but this is one of the worst user interfaces I’ve ever seen, and it’s very frustrating to use or guess what to do next.

First, I have no interest in having a conversation with an app. There are a strictly limited number of things this app needs to do: show me my ID card, show me my claims and pharmacy info, show me what I owe and give me a way to pay it without switching to another app, and request a callback to handle anything more complicated. KISS design needs 4 buttons to do the above. The ID card function needs to store the card locally so you don’t have to be constantly connected to show some office admin your current insurance info. This version makes me guess what a not very well trained AI is looking for and then have an extended discussion with the app to get any useful information while you’re standing at a window.

Suggestion for developers: make a point to stand on one leg with crutches and no weight allowed on the other foot, or put your arm in a sling with nothing to hang onto while trying to find your ID card without assistance; you’ll get the picture quickly why that this app is not an improvement.
Automatic fail if you fall or unbalance yourself - and then we’ll talk.

The previous version was simple to operate and it worked far better. I’ll use this one since I’m forced to, but you need to rethink the design.

Developer Response ,

Hi Dboyes99, thank you for taking the time to share your feedback with us. If you could, would you email us at Sydney@anthem.com? We would like to speak with your more on this! Thank you.

~ Sydney ~

Information

Seller
Anthem, Inc
Size
159.5 MB
Category
Medical
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Spanish

Age Rating
4+
Copyright
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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