Sydney Health

Name: Sydney Health
Rating: 4.8 (465934 reviews)
Author: Elevance Health, Inc

Anthem/Wellpoint

Free

466K Ratings
Ages

9+
Years
Category

Medical
Developer

Elevance Health, Inc
Language

EN
+ 1 More
Size

131.2
MB

Use the Sydney™ Health app to find care, share your digital ID card, and check your claims. You can understand your benefits, improve your health, and save money. Easily manage your benefits at your fingertips whenever you need them with your personalized health and wellness information all in one place. Through integration with HealthKit, you have the option to enable sharing information from your fitness devices with this app. This may include tracking your steps, calories, sleep data, and weight management. - Digital ID card – Your digital ID works like a paper ID, enabling you to always have access to your current ID and easily share it with your care team in person or by email. - Chat – Use our 24/7 chat to find what you are looking for, or find more in-depth answers by chatting with a Member Services representative. - Plan details – Understand your share of the costs, including your deductible and copay. Find out what’s covered and check your claims. - Find care – Search for care when and where you need it. Locate doctors, labs, hospitals, and other healthcare professionals in your plan’s network. See your estimated costs before you receive care. - View claims – Easily track your claims including the status and your costs. - Virtual care – Routine care, prescription refills, and urgent care right from your app, whenever it works for you. - Refill your prescriptions – You can set up automatic refills and reminders for your medications. Download Sydney Health to your device today. Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. ©2020-2023. The Virtual Primary Care experience is offered through an arrangement with Hydrogen Health. Sydney Health options are based on each member’s plan, so some features may not be available to all members.

Ratings & Reviews

4.8

out of 5

466K Ratings

I resent this app so much
Oct 25

telepheedian
First off, I have to remember that my anthem health insurance uses an app called Sydney. Just publish two apps, I don’t care that some other insurance provider uses the same one. This isn’t the only app to do this but it’s annoying every time conglomerates do this, the brand of your chatbot does not matter to me, my health insurance company name does. It’s a small, but meaningful add to the user’s cognitive load every time you have to interact with the app. Secondly, the “Sydney” chat is just a search box but slower and with more menu navigation. There is no excuse to ship a chat-style experience in 2025 without any actual AI functionality here. If your request doesn’t fit the rigid flows they have built, it has to be handled by a human. The chat interface adds negative value here. Beyond this, the app itself is very mediocre. It’s not completely functionally broken like some of the other apps I’ve used, but no care has been spent on the interactions or flows, just menus on menus with odd loading spinners everywhere and clicking this button inexplicably takes you to the top of the page, etc. It’s a legacy website shoved into mobile, built by a team that only focuses on functional requirements. This is par for the course in the medical space, but there are companies that do this much better, there’s no real excuse for it other than hubris and laziness. No clue how this landed a 4.8 average.

Developer Response
Hello. thank you for taking the time to share your experience with us. We would like to look into this. If you could, please email us details to Sydney@anthem.com. Thank you. ~Sydney~
I resent this app so much
Oct 25

telepheedian

First off, I have to remember that my anthem health insurance uses an app called Sydney. Just publish two apps, I don’t care that some other insurance provider uses the same one. This isn’t the only app to do this but it’s annoying every time conglomerates do this, the brand of your chatbot does not matter to me, my health insurance company name does. It’s a small, but meaningful add to the user’s cognitive load every time you have to interact with the app. Secondly, the “Sydney” chat is just a search box but slower and with more menu navigation. There is no excuse to ship a chat-style experience in 2025 without any actual AI functionality here. If your request doesn’t fit the rigid flows they have built, it has to be handled by a human. The chat interface adds negative value here. Beyond this, the app itself is very mediocre. It’s not completely functionally broken like some of the other apps I’ve used, but no care has been spent on the interactions or flows, just menus on menus with odd loading spinners everywhere and clicking this button inexplicably takes you to the top of the page, etc. It’s a legacy website shoved into mobile, built by a team that only focuses on functional requirements. This is par for the course in the medical space, but there are companies that do this much better, there’s no real excuse for it other than hubris and laziness. No clue how this landed a 4.8 average.
Developer Response Oct 27
Hello. thank you for taking the time to share your experience with us. We would like to look into this. If you could, please email us details to Sydney@anthem.com. Thank you. ~Sydney~
HSA Glitches All Day
01/15/2020

Micaylaeb
I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.”I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.

Developer Response
Hello Hadhighhopes898, we can understand why that would be frustrating. If you could, please email us your Username at Sydney@anthem.com, we want to assist you in getting this reviewed as quickly as possible. Thank you.~ Sydney ~
HSA Glitches All Day
01/15/2020

Micaylaeb

I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.”I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.
Developer Response 01/15/2020
Hello Hadhighhopes898, we can understand why that would be frustrating. If you could, please email us your Username at Sydney@anthem.com, we want to assist you in getting this reviewed as quickly as possible. Thank you.~ Sydney ~
Tele health option is pointless & waste of time
10/03/2023

Mary Poffenroth, Ph.D.
pointless tele health appointments due to your platforms inability to properly inform patients about what can and what’s can’t be serviced and waste of time AI symptoms reporter you’re required to do but doesn’t relate info to doctor or funnel into any “this can’t be serviced” (for a previous non life threatening non emergency non controlled substance issue - ) before you pay and have an appointment. No “here’s a list of what we can’t do” either which would prevent wasting time especially when you know exactly what you need support with. Feels like a money trap because KHealth is an external provider that is provided by Sydney as the only telehealth option and payment is taken after the lengthy AI intake but before you actually know what can or can’t be serviced. The app not relating symptoms entered to doctor & not being detailed on what can/what can’t be supported via telehealth doctor beyond “if you’re bleeding out go to the hospital” is a waste of patient time, a waste of physician time and a waste of resources. This app is not a free service and needs to do better or not give it as an option especially when it’s presented as a way to save time when it’s clearly not.

Developer Response
Hello, thank you for taking the time to share your feedback with us. We would like to look further into your concerns, please email your username and details to us at Sydney@anthem.com. Thank you. ~Sydney ~
Tele health option is pointless & waste of time
10/03/2023

Mary Poffenroth, Ph.D.

pointless tele health appointments due to your platforms inability to properly inform patients about what can and what’s can’t be serviced and waste of time AI symptoms reporter you’re required to do but doesn’t relate info to doctor or funnel into any “this can’t be serviced” (for a previous non life threatening non emergency non controlled substance issue - ) before you pay and have an appointment. No “here’s a list of what we can’t do” either which would prevent wasting time especially when you know exactly what you need support with. Feels like a money trap because KHealth is an external provider that is provided by Sydney as the only telehealth option and payment is taken after the lengthy AI intake but before you actually know what can or can’t be serviced. The app not relating symptoms entered to doctor & not being detailed on what can/what can’t be supported via telehealth doctor beyond “if you’re bleeding out go to the hospital” is a waste of patient time, a waste of physician time and a waste of resources. This app is not a free service and needs to do better or not give it as an option especially when it’s presented as a way to save time when it’s clearly not.
Developer Response 10/09/2023
Hello, thank you for taking the time to share your feedback with us. We would like to look further into your concerns, please email your username and details to us at Sydney@anthem.com. Thank you. ~Sydney ~
Telehealth fails 90% of the time
01/08/2023

PJ Abeyta
The app doesn’t refresh accurately on iPhone or iPad. I waited one night and With 8 people ahead of me according to the app. Waited and got a text that said return to the app I’m next in line or they’re reviewing my information. And nothing happened. For an hour. So I was also logged out several times “for my security” I tried again. Now there’s 12 ahead of me. Fine. I commit. Then I notice the same thing happening as before. So, I navigate away and come back to the request an appointment page. Which then goes straight to the virtual waiting room and, lo and behold, there’s 4 ahead of me. So I start navigating away and returning back periodically, about every three minutes. This is the ONLY WAY I can make the app refresh. It it doesn’t end there. No. What do you think happened when I was texted to return to app? The same thing. No refresh. I’d try a few times and severely times I had to get back at the end of the line. Until finally, five hours later, I get into a virtual visit. The dr said my information shows up several times. But when they try to connect, “no one ever shows up”. I guarantee you, I was sitting there staring at the screen. I was struggling from Covid and needed someone to help. This app is terrible for that function. Terrible.

Developer Response
Hello, We're sorry to hear you had an issue with your virtual visit. If you could, please email us at Sydney@anthem.com with your name, ID # and a brief description of when your visit occurred. We would like to investigate this further! Thank you. ~ Sydney ~
Telehealth fails 90% of the time
01/08/2023

PJ Abeyta

The app doesn’t refresh accurately on iPhone or iPad. I waited one night and With 8 people ahead of me according to the app. Waited and got a text that said return to the app I’m next in line or they’re reviewing my information. And nothing happened. For an hour. So I was also logged out several times “for my security” I tried again. Now there’s 12 ahead of me. Fine. I commit. Then I notice the same thing happening as before. So, I navigate away and come back to the request an appointment page. Which then goes straight to the virtual waiting room and, lo and behold, there’s 4 ahead of me. So I start navigating away and returning back periodically, about every three minutes. This is the ONLY WAY I can make the app refresh. It it doesn’t end there. No. What do you think happened when I was texted to return to app? The same thing. No refresh. I’d try a few times and severely times I had to get back at the end of the line. Until finally, five hours later, I get into a virtual visit. The dr said my information shows up several times. But when they try to connect, “no one ever shows up”. I guarantee you, I was sitting there staring at the screen. I was struggling from Covid and needed someone to help. This app is terrible for that function. Terrible.
Developer Response 01/11/2023
Hello, We're sorry to hear you had an issue with your virtual visit. If you could, please email us at Sydney@anthem.com with your name, ID # and a brief description of when your visit occurred. We would like to investigate this further! Thank you. ~ Sydney ~

Along with our general bug fixes and improvements, we have updated several features within the application to help with ease of use. Don’t forget to rate us! Your feedback helps us make it better. If you have questions about the app, please email Sydney@anthem.com

Version 9.8.0

Dec 15

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Location
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location