Sydney Health is all about saving you time and connecting you with the care you need, when you need it. Within minutes, members can visit with a doctor, right from the app. You also can access your health plan and medical information in one place. Sydney Health makes it easier to put your health – and time – first.
Here’s a snapshot of what you can do:
• Check your symptoms for free and the app will recommend next steps.
• Chat with a board-certified doctor for no or low cost, depending on your plan. Virtual care doctors can assess hundreds of conditions, handle routine care visits, order prescriptions and refills, order labs, and schedule follow-ups.
• Connect with a doctor through a video visit.
• Manage your health, dental, and vision plans.
• View medical claims, access your ID card, and receive important details about your health plan benefits.
• Track your healthcare spending and find doctors and facilities in your plan’s network.
• Connect with other health apps such as Apple Health.
• Ask questions in real time through an interactive chat
Download Sydney Health to your device today.
Sydney Health is offered through an arrangement with CareMarket Inc. Some Sydney Health capabilities may not be available with all plans.
In this release we have made general bug fixes and improvements to provide you with an improved health care experience.
Don’t forget to rate us! Your feedback helps us make it better.
As always if you have questions about the app, please email Sydney@anthem.com
Ratings and Reviews
Piece of crap
The app doesn’t let me log in, says the username/password are wrong OR the account is locked. Even though the exact same credentials work on the website & I can log in from there successfully. Spent an hour this morning with the support folks, trying to delete, reinstall the app, reset my password etc. and finally it worked - ONCE. Few minutes later, I try again and it gave the same stupid message that the account is locked/password incorrect. Called phone support again and they say my iPhone maybe suspect. Not true…, I have one of the newer iPhone models. And there is no issue with any other app.
Secondly, even when the app worked, it often does not show my prescriptions (“we are unable to show, there is an issue right now. Please use the website”). What’s the point of the app then? Jesus Christ! I’ve deleted the app now and at peace now. Thanks for wasting my time Anthem.
HSA Glitches All Day
I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.”
I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.
Developer Response ,
Hello Hadhighhopes898, we can understand why that would be frustrating. If you could, please email us your Username at Sydney@anthem.com, we want to assist you in getting this reviewed as quickly as possible. Thank you.
~ Sydney ~
Tried using the chat with a doctor feature a few weeks back. The robot asks a bunch of questions, asks for your credit card information, then directs you into a meaningless void where nothing takes place or crashes, sometimes both. Then the process repeats. For maximum fun, it charged me for the privilege of being angry at a robot while trying to find healthcare. I called Anthem for support and I am now on call number 2, over an hour in, 2 ish hours combined between 4 people in 3 different departments and we have yet to agree on whether the Sydney app can charge patients in the first place. Does Anthem know they have an app? If so, the people answering the phone to help troubleshoot/refund for the app not working should: A: know how the app works, B: know how to handle customer service calls for the app, C: know they have an app called Sydney that can charge patients for “services”. I honestly would have chalked this up to “company started a tech initiative they can’t/don’t know how to support” thing all healthcare providers are up to these days if the customer service wasn’t sooooooooo baaaaad. Don’t use it if you can avoid it. Would probably be easier to communicate with Anthem via messenger pigeon or *insert outmoded communication method here*.
Developer Response ,
Hello, thank you for taking the time to share your feedback with us. If you could please email us at Sydney@anthem.com with your username and a brief description of what you're experiencing. We would like to investigate this further. Thank you. ~ Sydney ~
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Anthem, Inc
- 402.5 MB
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Age Rating
- © 2015 Anthem Insurance Companies , Inc.
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