This application needs some severe work it is primarily web based and doesn’t hold much native functionality. My belief is that the technology that Disney utilizes at Alauni isn’t up to par with what Disneyland and Walt Disney World have to offer in regards to magic bands, mobile ordering, and native reservations in the app. I hope Disney reworks the resort adding better quality tech like magic bands for convenience and upgrading the app to have the “Disney luxury” many guests expect like at WDW. It’s not even an app really is a web portal type of system. You can’t even see your dining reservations or excursions in an up next list which I would have hoped for.

Looks pretty to start, but clunky, missing key information, needs lots of work. Main example, where are the menus for the restaurants, just have a link to one, Ulu Cafe, but nothing for the others. Another example, information about Casabellas and Cabanas are, I guess, under “Shaded Retreats”, but then that’s for only a few locations. On the key information side, no information about check in or check out hours, or the available lounge. Lastly, my favorite, the “Retrieve Reservation” is nice enough to say “Welina” but then the button just keeps asking for the reservation information, it never updates, should say times in and out at least. These are just some examples, activities area wasn’t too great, when you get to “make reservation” it doesn’t tell you if fully booked, you just have to assume that it is because it doesn’t open, as the ones available did, at least for the Ukulele lesson my son wanted.

I’m confused why quests are directed to use this application. It does not provide users with the ability to get information or perform any useful functions.1. I retrieved my DVC reservation on the app but my checkin date was incorrect. The previous week member services had merged two reservations together due to a waitlist that had become available. I waited to add the new reservation after I got an updated email and saw my correct information on the DVC site. However when I added that reservation to this app the dates were incorrect.2. Once you click into your reservation you can add dinning options. Although you can select a restaurant and a date within the 30 day window it shows no times available. I tried this for several days and all time options but always showed as unavailable. I called the hotel directly and was able to make reservations. Is this a bug in the app or a restriction due to covid? If it’s the later then they should remove that feature or tell people to call.3. I submitted a support request from the app. I never got an email or any notification that the request was being reviewed. I was never contacted.I had the same issues as other users about the lack of information and the difficulty navigating and random zooming of the pages. I don’t trust this app to start my checkin process so I will end up at the front desk anyway.

This is one of the worst app experiences. First, it constantly asks you to log in, almost after interaction. It takes you directly to a profile page that requires you to add and confirm your guests. However, in order to do so you have to re-enter your log in information- which, basically takes you into an endless loop. Tried to add/confirm guests via reservation confirmation but again, that takes you into an endless log in loop that won’t let you validate any of the guests on the list. This app is a complete disappointment and user experience fail by Disney. And it is so bad that I may just cancel my reservation all together because this is not an experience I am willing to pay for, especially when I know there are resorts that are much more service oriented, fun and less expensive.