To all workers included keep up the strong work obviously overlooked how important being warm is your work is dangerous & conducive towards scrutiny within. every aspect of your conglomerate. Natural gas I’d such a sensitive volatile resource. Crowns can be very heavy. I wish it didn’t cost so much but it feels real nice being warm in the winter. which it doesn’t get past me how much of a process it actually is from raw material to toasty feet w/ hot water. Thank you all very much for all your hard work ladies & gentlemen, sincerelyPrinceSprint🐺

I usually do not have any complaints with Columbia Gas, but I have recently had an upsetting issue. I got behind on my payments and my gas was turned off. I went to the website and paid the past-due amount. Then I called the office to let them know I made the payment and asked if they could turn it back on. I have a gas-powered water heater and need the hot water. The lady I spoke with on the phone said I still owed over a hundred dollars more and my gas could not be turned back on until that was paid. I told her I did not see that amount anywhere under my account online. I checked the website a few days ago and it said I owed $22. If the lady on the phone had told me I only owed them $22, I could have paid it then and got my gas turned back on. I have been showering about once a week now when I visit a friend in Paris. I cannot wash my dishes or clothes. It’s terrible! And it did not have to happen this way. I am very upset at the customer service representative that I spoke with on the phone. She made a mistake that has made my life miserable!

I am having a problem with the “ Face ID “ feature , where after I sign out , I want to Sign back In , but the feature “ DOES NOT RECOGNIZE MY FACE AND I AM FORCED TO REACTIVATE IT , OVER AND OVER AND OVER AGAIN !! “ ….. I request that the necessary Corrections be made to alleviate the problems and inconvenience that this presents to all customers … I await your response to my observations and complaint … Thank you .. A Loyal Customer …

I flip on my gas fireplace every cool morning and enjoy instant warmth. And once on a really cold day we lost power (and our furnace) but the gas fireplace kept the whole house from chill. I also bought a small gasoline generator that I can use to ramp up the fireplace fan to get even more heat if the power fails. Bring on the cold, we r ready. FP