MyTranslink 4+

Firstly, when you leave the app and then go back into it, the screen / detail you were last looking at isn’t restored. Secondly, every time you choose to look at one of your favorite stops the default view shows a map of the local area that takes up most of the screen. You then have to hide the map to see a reasonable amount of useful information. Why - if you are looking at your favorite stops - would you want to see a map all the time?! A map view is definitely needed in order to locate new stops, but this should be a separate feature, not within Favourites! After several years of using this app, I still find myself wishing the third party app Go Brisbane was still available… it was so much easier to use.

I have tried to send feedback about this App but it really feels like Translink don’t really want that. There is no in-App feedback option, instead you are taken to the generic Translink website which only allows 1000 characters (really?!!!), and no option to leave contact details for a response.

You have to know the limitations of this app to get useful information out of it. For example if you are crossing multiple suburbs it is sometimes useful to look at the map first to see what stops are nearby your destination rather than rely on the list produced when you use the ‘plan’ option.

It is often not live data. Today I waited 6 mins for a bus the app said would arrive in 3. Other times when you click on the planned route to see the live data of where the bus is you can see the bus location. Often you can’t.

If there is a major incident impacting the timetable the app will still tell you the scheduled times so you can head out for a bus that was never going to come on time.

The app works for it’s main goal (I take you from here to there), but some times in the most inefficient ways… but it still takes you from point a to point b. There are times where it feels like it wants to rob you of every single penny you got by giving you Christmas light bus work even though two buses will get you there and sometimes it wants you to walk a marathon even though the bus you want is 5 minutes away from the stop right next to you. There are multiple buses that take you to the same location (some better than others) and it can pick the worst ones and not mention the better ones. I’ll give it 3 stars because it still gets you there but I recommend looking at the buses and planning your own route or know the buses and where there going and take them if you see them while waiting if they go to the same location.