BT Business: Broadband

Name: BT Business: Broadband
Rating: 3.9 (8648 reviews)
Author: British Telecommunications plc

Track BT bills & get support

Free · Designed for iPad

8.6K Ratings
Ages

4+
Years
Category

Utilities
Developer

British Telecommunications plc
Language

EN
English
Size

261.5
MB

Keep your business moving on-the-go Manage your BT Business products and services instantly, from anywhere. All these features at your fingertips: View, pay and download your bills Settle bills with Google Pay or setup a Direct Debit Use Wi-Fi Security Controls to set content restrictions and access schedules Stay updated on the service status of the network Check your broadband and phone line usage Test the broadband speed on your BT Business Smart Hub Control settings to turn public and hub wi-fi on and off Get your Hub, Wi-Fi Discs and Hybrid Connect up and running Track orders and view order history Raise a fault, and track it until it's resolved Add appointments to your personal calendar Reschedule engineering appointments Speak to our experts in seconds with live chat Access our handy FAQs to fix faults fast Seamless biometric login, supports face and touch ID Convenient notifications about important service updates Using the BT Business App Here's all you'll need to get started: BT Business phone line or broadband or OneBill. BT Business My Account Register now. Signing into the BT Business App When you sign into the BT Business App for the first time, you'll need your BT Business My Account username and password. You can then set up a 4-digit PIN, so it's easier for you to use the app when you come back. If your smartphone has fingerprint or face recognition, you won't need a password once you've set up your PIN - you can sign in using your face or fingerprint.

Ratings & Reviews

3.9

out of 5

8.6K Ratings

Get the BT app
06/05/2021

Good app for video
I’ve had this problem for a long time where I was being charged for 2 accounts I thought that I had sorted it out over the phone months ago but it turns out that it was never sorted (probably because I was talking to online scammers). Beware because BT has a lot of fake numbers out there only trust communication via the app. Before I tried to fix my problem again and the sketchy person behind the phone hung up on me but as soon as I downloaded the app my problem was sorted immediately via live chat. 10/10 recommend.
Get the BT app
06/05/2021

Good app for video

I’ve had this problem for a long time where I was being charged for 2 accounts I thought that I had sorted it out over the phone months ago but it turns out that it was never sorted (probably because I was talking to online scammers). Beware because BT has a lot of fake numbers out there only trust communication via the app. Before I tried to fix my problem again and the sketchy person behind the phone hung up on me but as soon as I downloaded the app my problem was sorted immediately via live chat. 10/10 recommend.
Disfunctional
30/08/2024

DrThomas
I know there is someone proud to be responsible for this app but one can’t help thinking how in earth was this released to the public. Try and fix a fault on your broadband…go on I dare you!! You’ll lose time, the will to live and possibly swear out load. Links don’t work. If they do they send you around in circles always back to the inevitable conclusion you have to phone. In between 9-5 uk time and wait and wait for someone in india (wait aren’t they on a different time zone 🤔). And when they eventually answer you get the script, then passed to the department who CAN help only to be asked the same questions and told we can’t do this without the relevant support from another department and so it goes on meanwhile my charity business (which is classified as a corporate entity) with all volunteers flounder losing money as no one can log on or open the door. There are times when you just want to cry and give up. This is one of them. I caved in and just ordered a new broadband and contract with them hoping it would resolve the problem, yet. You can pay now but we will send you the hub in 2 weeks and switch you over some time in. 4-6 weeks….really???? Surely it’s a switch go and press it you lazy incompetent halfwits. And if it isn’t a switch then change the terminology. The death of small business sorry corporate charity starts right there….

Developer Response
Hi There, I am really sorry you are facing issues. If you send me an email on busapp@bt.com or DM us on X over at @BTBusinesscare one of our team will be able to help you from there. Thank you - Stuart
Disfunctional
30/08/2024

DrThomas

I know there is someone proud to be responsible for this app but one can’t help thinking how in earth was this released to the public. Try and fix a fault on your broadband…go on I dare you!! You’ll lose time, the will to live and possibly swear out load. Links don’t work. If they do they send you around in circles always back to the inevitable conclusion you have to phone. In between 9-5 uk time and wait and wait for someone in india (wait aren’t they on a different time zone 🤔). And when they eventually answer you get the script, then passed to the department who CAN help only to be asked the same questions and told we can’t do this without the relevant support from another department and so it goes on meanwhile my charity business (which is classified as a corporate entity) with all volunteers flounder losing money as no one can log on or open the door. There are times when you just want to cry and give up. This is one of them. I caved in and just ordered a new broadband and contract with them hoping it would resolve the problem, yet. You can pay now but we will send you the hub in 2 weeks and switch you over some time in. 4-6 weeks….really???? Surely it’s a switch go and press it you lazy incompetent halfwits. And if it isn’t a switch then change the terminology. The death of small business sorry corporate charity starts right there….
Developer Response 30/08/2024
Hi There, I am really sorry you are facing issues. If you send me an email on busapp@bt.com or DM us on X over at @BTBusinesscare one of our team will be able to help you from there. Thank you - Stuart
Worst customer service ever
17/10/2024

Mirchi Dinesh
BT is stealing my money for last 3 months..!!I bought a BT broadband for my business. When I’m registering for BT I have clearly told them by business is located in basement and also already have one existing connection in the same building, they promised me to fix one for me in basement. But Engineer from open reach came and he said we can’t put new one we have to take the existing one out and put new one. But other business owners will not accept that. And also he updated like job has been completed. From that date to till now it’s been 3 months. Every single week I’m contacting to BT through live chat, phone calls to customer service. And every time I’m telling the same story again and then the person who is in the call they fill say they going to transfer to sales team, billing team, fault team, and so..Every time I was getting variety of answers from their staffs. And the crazy thing is they took my two months bills already through direct debit for the broadband device which is still sleeping without unboxed and unplugged even. I fed up with contacting BT. I’m not going to contact anymore. I gonna face this legally on consumer rights and I’m going to take this issue to court. I strongly will not recommend anyone to buy this scrap. Just waste of money and time.

Developer Response
Hi There. I'm really sorry, we'd like to help you. If you send me an email on busapp@bt.com or DM us on X over at @BTBusinesscare one of our team will be able to help you from there. Thank you - Stuart
Worst customer service ever
17/10/2024

Mirchi Dinesh

BT is stealing my money for last 3 months..!!I bought a BT broadband for my business. When I’m registering for BT I have clearly told them by business is located in basement and also already have one existing connection in the same building, they promised me to fix one for me in basement. But Engineer from open reach came and he said we can’t put new one we have to take the existing one out and put new one. But other business owners will not accept that. And also he updated like job has been completed. From that date to till now it’s been 3 months. Every single week I’m contacting to BT through live chat, phone calls to customer service. And every time I’m telling the same story again and then the person who is in the call they fill say they going to transfer to sales team, billing team, fault team, and so..Every time I was getting variety of answers from their staffs. And the crazy thing is they took my two months bills already through direct debit for the broadband device which is still sleeping without unboxed and unplugged even. I fed up with contacting BT. I’m not going to contact anymore. I gonna face this legally on consumer rights and I’m going to take this issue to court. I strongly will not recommend anyone to buy this scrap. Just waste of money and time.
Developer Response 21/10/2024
Hi There. I'm really sorry, we'd like to help you. If you send me an email on busapp@bt.com or DM us on X over at @BTBusinesscare one of our team will be able to help you from there. Thank you - Stuart
Complaint still not resolved by them.
13/09/2023

emma6ers
Absolutely shocking service from BT we have had a complaint for 5 months now that has not been resolved due to our number being “lost “ Meaning my restaurant had no line for months losing is vast amounts of bookings for our Business. Being overcharged for 2 lines into each of my businesses ( 3 total ) only needed one line and they connected the wrong one so had literally no internet speed but was paying the higher rate. Every few weeks I get an email saying they can’t resolve everything yet because of the complexity of this case. It’s their complexity !Even the engineers who put the right box in recently were shocked what previous engineer had installed and were surprised we had any internet at all.

Developer Response
Hi there, I'm really sorry to hear about the multiple issues you're facing. If you can please email us on busapp@bt.com or DM us on twitter over at @BTBusinesscare and one of our team will be able to help you from there. Thanks so much, Rebecca.
Complaint still not resolved by them.
13/09/2023

emma6ers

Absolutely shocking service from BT we have had a complaint for 5 months now that has not been resolved due to our number being “lost “ Meaning my restaurant had no line for months losing is vast amounts of bookings for our Business. Being overcharged for 2 lines into each of my businesses ( 3 total ) only needed one line and they connected the wrong one so had literally no internet speed but was paying the higher rate. Every few weeks I get an email saying they can’t resolve everything yet because of the complexity of this case. It’s their complexity !Even the engineers who put the right box in recently were shocked what previous engineer had installed and were surprised we had any internet at all.
Developer Response 15/09/2023
Hi there, I'm really sorry to hear about the multiple issues you're facing. If you can please email us on busapp@bt.com or DM us on twitter over at @BTBusinesscare and one of our team will be able to help you from there. Thanks so much, Rebecca.

In the latest release, we’ve redesigned the page where you track faults for Broadband, Phone and Digital Voice. Now it’s simpler, clearer, and easier to use so you can check updates at a glance. We'd love to hear from you! Share your thoughts and suggestions at busappfeedback@bt.com. Thank you for being a valued customer!

Version 8.2.7

11/12/2025

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Identifiers
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- User Content
- Identifiers
- Usage Data
- Diagnostics