With My Sky, you can join our free loyalty programme, Sky VIP. It’s also the quickest and easiest way to securely manage your Sky products and services, pay your bill and get help if you need it.

Brilliantly simple and personalised to you, My Sky makes managing your account, paying your bill and getting help easier than ever before. Get instant access to the information you need, when you need it.

Key features:
• Join Sky VIP – the loyalty programme that gets more rewarding the longer you’re with us. It’s our way of saying thank you. Join now to discover your rewards.
• View and manage your Sky services, and see the offers and upgrades available to you.
• Check and pay your bills, view your future costs, and change your payment details.
• Track your Sky Q and Sky Multiscreen orders, and reschedule TV engineer visits if you needed.
• Find out what you'll need to know before you can book your Home Move and contact us through the app.
• Keep an eye on your broadband speed and usage.
• Track your Sky Mobile order from dispatch to delivery, and view your credit agreement.
• Keep up-to-date with the latest updates about your Sky account and services with in-app notifications.
• Manage your Sky Go devices, reset your TV PIN, activate Remote Record and pair your viewing card.
• Fix broadband problems quickly using our broadband diagnostic tool and solve common issues fast with our step-by-step guides. And if you still need to contact us, we’ll put you in touch with a Sky expert right there in the app.

The My Sky app. Your Sky world in the palm of your hand.

What’s New

Version 8.5.0

In this release we’ve fixed some bugs to optimise your My Sky experience.

Thank you for your feedback, we’re always listening to ensure My Sky is right for you. Please continue to check back for updates and if you encounter any technical issues, please email us at

Ratings and Reviews

4.6 out of 5
184.9K Ratings

184.9K Ratings

Magicmuff1975 ,


Personally, I’ve had no issues whatsoever with Sky. None. The Sky itself works perfectly (SkyQ 1Tb, 1 x minibox and Fibre 40/10). Sky Q took a while to get used to but I wouldn’t be without it now and thankfully, BT finally upgraded our area to fibre, so didn’t hesitate going for the Unlimited Sky Fibre. Before was 7mbps downstream/0.5mbps upstream - now 40mbps down/10mbps up which is much, much better when downloading Sky films in HD, along with faster uploads. The staff are always polite on the phone and the engineers that come out are courteous and competent. Our WiFi in the house is perfect everywhere due to Sky’s ‘mesh’ and I rarely have to reboot boxes (maybe once a month?). My only gripe really is that subtitles can be a bit flaky which I believe Sky are working to resolve (known issue). As for this app (My Sky) - again, no issues at all. And no, I do not work for Sky (in fact, I work for a charity).

Suemin ,

Could do with seperate mobile log ins

Great app when it works hopefully today’s update will stop the crashing. I love being able to see data used / remains and what we’ve hit in the piggy bank for all the sums in my account. Also having the hills for tv broadband and mobile in 1 place.
My only real complaint is that I’m the only one that can see the mobile accounts to check data remaining. Obviously if you have more than 1 sim they aren’t always going to be for you but for kids. It would be good if the kids could log in on their phones and see how much data they have remaining and then ask if they need some rolled to them. But I’m advised the only way is if they use my log in and then they’d be able to see and update viewing pins tv broadband mobile packages etc and that is not something I’d want them to be able to do in case they signed up to something by accident.

zen£££ ,

Re-my account

I have tried phoning you I have written numerous times and sent an email regarding my account I have had a problem since you installed sky TV and broadband your employee installed the above and broke my Jade Budda I have had over a decade and half from Thailand. I reported this - nothing. Then kept having problem with my broadband for 17 days it was repaired yet You took full payment out of my account it was so wrong of you, I tried to complain but due to Covid 19 you were dealing with emergencies. Then you increased monthly payments which I personally think is awful as you seem to use situation knowing that everyone would need the TV as we had to isolate ourselves. I personally have a limited amount of money and was assured by a member of your staff that this would not happen yet it has. I do not think I have been treated fairly by your Company. It has definitely not been worth it, It is absolutely annoyingly awful Katrina Holley

App Privacy

The developer, Sky UK Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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