Transdev Go 4+

Utterly pointless to rework it because the old app worked perfectly fine, the map aspect was really helpful to see your closest stop, to track when the busses hit those specific spots, live updates, tickets, everything was fine. This new app is hard to navigate, I miss the map aspect, you can’t even view the timetables without being redirected to your phones browser, it’s confusing, clunky and frustrating to use. It’s way more difficult to track your busses, you have to scroll through the list of stops to find your closest one (if you know the name of it). The only aspect I like is being able to see all the current busses in service but that was also a feature on the old app that worked fine? I don’t understand why remaking the app was necessary, mindlessly annoying. The fact the new timetables also don’t match up with the busses currently is also super frustrating when you’re trying to plan ahead your journeys. Listen to the feedback and implement the features from the old app that were actually helpful and regulated well in a way that was super user friendly.

To quote the masses , why fix what wasn’t broken?

In no particular order

Why do I need a photo to purchase a ticket, not sure I want Transdev holding that level of personal detail on me

Why does it more often than not default to purchase 2 tickets and then flip out when trying to update my basket ?

Why does it take 10 - 11 clicks to complete a purchase, overkill, oh snd it ends by telling me I should really download the app, no kidding

Why when completing a purchase does it take me out of the app to a web browser … and then not return me to app, more clicking

Why is live tracking so over complicated ,more clicking to get to where I actually need to be

Why are stops in faves not better named ? I’ve 4 stops low ec all but one shows as ‘bus stop’

Where are the accessibility options, the light grey text on white backgrounds is barely legible

I could go on .. oh wait have any of your so called app designers ever used s bus? Suspect not, even your drivers are rolling their eyes and agreeing

Utter rubbish , but hey I’m guessing you are saving money somewhere I guess because that can only be the reason to change a simple, easy to use app into this garbage , read the room Transdev, you’ve got it wrong.

I thought when I downloaded this app it would be a good upgrade and easy to use it’s the complete opposite is really difficult and confusing you can’t track your buses and you can’t find which stop you’re at by using your location which is very hard if you’ve never been somewhere and you don’t know the names of streets and places it’s awful I want the old one back and many people agree it’s horrible to use my ticket isn’t there even tho I’ve paid it’s terrible absolute hate for this app. Please please listen to the reviews this is supposed to be an app that people can use and should enjoy using it so you should listen it’s not about the business it’s about the people using the app.