Transdev Go 4+

Utterly pointless to rework it because the old app worked perfectly fine, the map aspect was really helpful to see your closest stop, to track when the busses hit those specific spots, live updates, tickets, everything was fine. This new app is hard to navigate, I miss the map aspect, you can’t even view the timetables without being redirected to your phones browser, it’s confusing, clunky and frustrating to use. It’s way more difficult to track your busses, you have to scroll through the list of stops to find your closest one (if you know the name of it). The only aspect I like is being able to see all the current busses in service but that was also a feature on the old app that worked fine? I don’t understand why remaking the app was necessary, mindlessly annoying. The fact the new timetables also don’t match up with the busses currently is also super frustrating when you’re trying to plan ahead your journeys. Listen to the feedback and implement the features from the old app that were actually helpful and regulated well in a way that was super user friendly.

It is very sad to say but Blackburn Bus Company needs to improve themselves by keeping their buses on time and not cancelling them. I regularly travel by Bus number ‘6’ from Blackburn to Great Harwood in morning by 8:12 AM bus and oh my world this bus is so rubbish. First of all it always get bit late and secondly it get cancelled once or twice in a week and last but not the least sometimes it shows in the app but the bus didn’t show up in real. Oh my world I don’t how they managing. I tried to mail them and I have done alot of mails but I didn’t get any reply from any of my mail and yes I have mailed correctly which is in your app. I rang customer support team as well and the lady picked the phone up and she was very rude to be honest. She didn’t show any concern on the issue she just say it was last minute cancellation and it is not my fault and that’s it done.
Seriously!!! Please I request Blackburn Bus Company to not cancelling morning buses as this buses are meant to drop people who works in different towns. Please improve. Sorry if my words hurts someone.

I used to use the Transdev Go app every day, primarily to live check where various bus options were on my route. It worked brilliantly.
The update is extremely poor wrt the bus tracker. All you can see is little bus icons showing the direction of travel. The bus route lines have disappeared so the bus icons look like just a jumble. It’s hard to work out where the bus is on its route because the route isn’t visible.
Added to that, the bus icons are no longer labelled with the bus number! You have to click on each icon in turn to bring up a window that gives you info about each bus. On a busy bus route there’s a jumble of unlabelled buses on no visible route so it’s nigh on impossible to navigate. The previous version was easy to read and worked perfectly. I don’t see why it’s been changed, and in such a poor way too. It’s no longer fit for purpose.
The bus icons are also now much harder to read. The colour contrast showing the direction is very poor. It’s no longer user friendly especially on the run, or for older people, or those with visual impairment / colour blindness.
There used to be a blue circle showing the location of the user on the map which was helpful in respect to the location of bus stops or buses. That’s also disappeared. It was very useful if you were in an unfamiliar location.
Please fix the app or revert back to the previous version. This ‘upgrade’ is a disaster.