DBS IDEAL Mobile

Name: DBS IDEAL Mobile
Rating: 4.7 (24224 reviews)
Author: DBS Bank Ltd.

Finance

Free · Designed for iPad

24K Ratings
Ages

4+
Years
Category

Finance
Developer

DBS Bank Ltd.
Language

EN
+ 4 More
Size

82.3
MB

With DBS IDEAL Mobile you can 1. Use your mobile device as the security token 2. Use the comprehensive Dashboard as a launch pad for all your banking activities 3. Stay on top of your account balance, fixed deposit, loan, cheque status and FX contracts easily 4. Make quick and secure payments from your fingertips 5. Approve payments wherever you are, whenever you need. 6. Book FX contracts Discover the freedom and flexibility of banking on the go on your (iPhone/iPad) device now. Note: All services may not be available in your country

Ratings & Reviews

4.7

out of 5

24K Ratings

Very easy to use but very expensive!
03/02/2020

Adonis Hui
It is been a pleasure to use this app. Just that the fees for each Giro payment is too high. For me to write a cheque, buy envelopes and stamp is still cheaper. For you to charge a cheque more expensive than Giro at $0.75 is to force us to accept it. That is wicked.

Developer Response
Thank you for sharing your feedback with us, Adonis Hui. Your feedback on GIRO payments is currently being reviewed by our product team.If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline.
Very easy to use but very expensive!
03/02/2020

Adonis Hui

It is been a pleasure to use this app. Just that the fees for each Giro payment is too high. For me to write a cheque, buy envelopes and stamp is still cheaper. For you to charge a cheque more expensive than Giro at $0.75 is to force us to accept it. That is wicked.
Developer Response 04/02/2020
Thank you for sharing your feedback with us, Adonis Hui. Your feedback on GIRO payments is currently being reviewed by our product team.If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline.
Says firmware error. DBS staff unsympathetic
01/02/2019

HigherCalcium02
1) During the login process to create virtual dongle, the user is required to pass stupid dual email, then phone otp2) after numerous tries, finally successful. App says firmware error3) Call support (long verification process)4) asks me to delete and reinstall 5) did as told6) Try to register. New system error shown7) call support again (long verification process)8) ask me to select if I'm an existing user and log in9) I logged in10) the customer service rep then told me to click on a help icon that is actually on the logged out page11) directed me to a super hard to find link under help --> tools page12) ask me to read out a random 20 digit alphanumeric number over the phone. (20 digits!)13) Asks me to click on a submit for help button below the 20 digit pin14) I thank the support and put down the phone15) I decided to try again. (bad choice), as I can’t get through the dual email and phone otp now. It’s really difficult to get it right because the email otp is not really instantaneous and you need to enter the email first, then the phone otp and they don't tell you if you are successful until both passes16) a few tries later, my entire account is blocked.Sums up my 1st experience with DBS. Great way to get me to pay $50 for their stupid dongle other banks give out for free. Avoid DBS corporate at all costs
Says firmware error. DBS staff unsympathetic
01/02/2019

HigherCalcium02

1) During the login process to create virtual dongle, the user is required to pass stupid dual email, then phone otp2) after numerous tries, finally successful. App says firmware error3) Call support (long verification process)4) asks me to delete and reinstall 5) did as told6) Try to register. New system error shown7) call support again (long verification process)8) ask me to select if I'm an existing user and log in9) I logged in10) the customer service rep then told me to click on a help icon that is actually on the logged out page11) directed me to a super hard to find link under help --> tools page12) ask me to read out a random 20 digit alphanumeric number over the phone. (20 digits!)13) Asks me to click on a submit for help button below the 20 digit pin14) I thank the support and put down the phone15) I decided to try again. (bad choice), as I can’t get through the dual email and phone otp now. It’s really difficult to get it right because the email otp is not really instantaneous and you need to enter the email first, then the phone otp and they don't tell you if you are successful until both passes16) a few tries later, my entire account is blocked.Sums up my 1st experience with DBS. Great way to get me to pay $50 for their stupid dongle other banks give out for free. Avoid DBS corporate at all costs
Suddenly I couldnt see my statement
6 Jan

Dianathh
What happened? Suddenly i couldnt access my bank statement. Even though i hv key in all the id and password. This is so inconvenient and so annoying with the sudden change of your system. I do not have this problems with my other internet banking like posb, scb bank, rhb bank!! They are all so much user friendly then you!! Could your bank IT dept pls wake up, be humble and learnt from them pls. Even a third world malaysia bank, rhb internet banking system is so much better than dbs ideal! If you dun believe me, open a bank account with them, and see for yourself! Your bank Instead of solving my problems , your bank are creating hell lot of troubles for me. Tomorrow i still have to call your customer services again to seek help, and i really not sure how long on the phone could i reach your call centre cso ;(( so annoying!!!!!!!!!!!!

Developer Response
Thank you for your review Dianathh. We apologise for the inconvenience you have experienced to access your Corporate Account statement online. It will be great if you can share more information with us on the issue that you encountered. You can contact DBS BusinessCare Hotline for us to look into this.
Suddenly I couldnt see my statement
6 Jan

Dianathh

What happened? Suddenly i couldnt access my bank statement. Even though i hv key in all the id and password. This is so inconvenient and so annoying with the sudden change of your system. I do not have this problems with my other internet banking like posb, scb bank, rhb bank!! They are all so much user friendly then you!! Could your bank IT dept pls wake up, be humble and learnt from them pls. Even a third world malaysia bank, rhb internet banking system is so much better than dbs ideal! If you dun believe me, open a bank account with them, and see for yourself! Your bank Instead of solving my problems , your bank are creating hell lot of troubles for me. Tomorrow i still have to call your customer services again to seek help, and i really not sure how long on the phone could i reach your call centre cso ;(( so annoying!!!!!!!!!!!!
Developer Response 8 Jan
Thank you for your review Dianathh. We apologise for the inconvenience you have experienced to access your Corporate Account statement online. It will be great if you can share more information with us on the issue that you encountered. You can contact DBS BusinessCare Hotline for us to look into this.
Not friendly use anymore.
26/09/2020

Vo1tex
Been using this app for many months. Very satisfy with the friendly and simple layout until recent update that pushing desktop format into the apps. Previous version I can check transaction very easy, just scroll down and it auto load. Now, I have to pre-set how many months of history, then each page showing 10 transactions only. And so many unnecessary info shows while searching the one I need. Apps should simplified to just show the amount, and allow us to click in and see detail. The white plain background with many wordings make it hard to read too. Got to scroll up and down to find info... In general, i’m very disappointed with current new changes. I voice it via email. 1 week past and see no reply...

Developer Response
Dear Vo1tex, We apologise for the inconvenience you have experienced on the IDEAL Mobile app. Your feedback is currently being reviewed by our product team. If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline.
Not friendly use anymore.
26/09/2020

Vo1tex

Been using this app for many months. Very satisfy with the friendly and simple layout until recent update that pushing desktop format into the apps. Previous version I can check transaction very easy, just scroll down and it auto load. Now, I have to pre-set how many months of history, then each page showing 10 transactions only. And so many unnecessary info shows while searching the one I need. Apps should simplified to just show the amount, and allow us to click in and see detail. The white plain background with many wordings make it hard to read too. Got to scroll up and down to find info... In general, i’m very disappointed with current new changes. I voice it via email. 1 week past and see no reply...
Developer Response 08/10/2020
Dear Vo1tex, We apologise for the inconvenience you have experienced on the IDEAL Mobile app. Your feedback is currently being reviewed by our product team. If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline.

What's new in this update? Peek Balance – you can now quickly glance at your account balance and recent transactions with a simple tap without logging in! To use this feature, go to ‘Profile & Settings’ on your mobile app and enable it for your preferred account.