MyChart

Name: MyChart
Rating: 4.6 (614264 reviews)
Author: Epic

Your secure health connection

Free

614K Ratings
Ages

16+
In-App Controls
Category

Medical
Developer

Epic
Language

EN
+ 12 More
Size

139.8
MB

MyChart puts your health information in the palm of your hand and helps you conveniently manage care for yourself and your family members. With MyChart you can: • Communicate with your care team. • Review test results, medications, immunization history, and other health information. • Connect your account to Apple Health to pull health-related data from your personal devices right into MyChart. • View your After Visit Summary® for past visits and hospital stays, along with any clinical notes your provider has recorded and shared with you. • Schedule and manage appointments, including in-person visits and video visits. • Get price estimates for the cost of care. • View and pay your medical bills. • Securely share your medical record from anywhere with anyone who has Internet access. • Connect your accounts from other healthcare organizations so you can see all your health information in one place, even if you've been seen at multiple healthcare organizations. • Receive push notifications when new information is available in MyChart. You can check whether push notifications are enabled under the Account Settings within the app. Select features are also available on Apple Watch. Note that what you can see and do within the MyChart app depends on which features your healthcare organization has enabled and whether they’re using the latest version of Epic software. If you have questions about what’s available, contact your healthcare organization. To access MyChart, you must create an account with your healthcare organization. To sign up for an account, download the app and search for your healthcare organization or go to your healthcare organization’s MyChart website. After you’ve signed up, turn on Face ID, Touch ID, or a four-digit passcode to quickly log in without needing to use your MyChart username and password each time. Then, make sure you have push notifications enabled to receive updates on your device when new information is available in MyChart. For more information about MyChart’s features or to find a healthcare organization that offers MyChart, visit www.mychart.org. Have feedback about the app? Email us at mychartsupport@epic.com.

Ratings & Reviews

4.6

out of 5

614K Ratings

MHO is a life changer!!!
02/07/2024

Talanalysis
For all the years having to communicate with clinicians for myself and now for my two kids, and others I care for, MHO has been tremendously helpful. I remember the days before MHO! Now, no more calling the doctors’ office and waiting by the phone, put on hold and the phone drops, or calling the wrong department altogether and after all that, only to talk with someone and forgot the outcome of an undocumented conversation. MHO have everything in one place, communications with your care team is quick and secure, documented, even phone encounters gets documented. Now, I can take the time to write down my non-emergency medical questions to my care team and they can decide if it’s something I need to go in person for. Records that I need for all administrative stuff e.g., kids school etc. are all accessible via MHO. I can keep track of my annual visits, review visit notes and follow-up with questions if needed, pay bills through MHO, request medication refills, scheduling appointments, etc. There’s just so much great thing about MHO that I cannot fit everything good about it in this review space!! Another note, we like to thank our care team and sends a follow-up thank you note without it that becoming an administrative burden to the care team! And I wonder if there’s a way to thank the care team via a button without bombarding them with more administrative burden; a “thank you” message that they don’t have to open by a certain deadline or ever! Giving us patients the ability to say thank you and express our gratitude to the care team is important!

Developer Response
Thank you for your review! We are glad to hear MyChart is working well for you.
MHO is a life changer!!!
02/07/2024

Talanalysis

For all the years having to communicate with clinicians for myself and now for my two kids, and others I care for, MHO has been tremendously helpful. I remember the days before MHO! Now, no more calling the doctors’ office and waiting by the phone, put on hold and the phone drops, or calling the wrong department altogether and after all that, only to talk with someone and forgot the outcome of an undocumented conversation. MHO have everything in one place, communications with your care team is quick and secure, documented, even phone encounters gets documented. Now, I can take the time to write down my non-emergency medical questions to my care team and they can decide if it’s something I need to go in person for. Records that I need for all administrative stuff e.g., kids school etc. are all accessible via MHO. I can keep track of my annual visits, review visit notes and follow-up with questions if needed, pay bills through MHO, request medication refills, scheduling appointments, etc. There’s just so much great thing about MHO that I cannot fit everything good about it in this review space!! Another note, we like to thank our care team and sends a follow-up thank you note without it that becoming an administrative burden to the care team! And I wonder if there’s a way to thank the care team via a button without bombarding them with more administrative burden; a “thank you” message that they don’t have to open by a certain deadline or ever! Giving us patients the ability to say thank you and express our gratitude to the care team is important!
Developer Response 02/09/2024
Thank you for your review! We are glad to hear MyChart is working well for you.
Confusing
12/19/2024

OurAmericanValues
I get multiple notices to go look at things sometimes I don’t know what things that actually wants me to look at. It asks for drug reactions medications whose names I don’t recognize at all but may be another version of something I have taken. The menu names are a bit vague and disorganized from my point of view,. I just paid $45 and it says I owe $45 Very hard to tell what visit whether I just paid for it already. Information can be inaccurate but I am very limited in my ability to fix it and it often changes it’s usually never fully correct which concerns me. It seems a different doctors add to the mix and are unaware of certain medication‘s. Today for instance it said I was taking both the fast acting and the slow acting version of a medication, when I’m only taking one of them. Hard and confusing and now inconsistent to print out some reports from Phone It seems like the format keeps getting redesigned so I often spend time looking for things that I used to be able to find. A lot of the links that explain the medication’s or procedures lead nowhere. It’s definitely helpful to have all information in one place, but inconsistencies at all levels and dimensions could be dangerous. Every time I look, I find something not quite right sometimes unlikely to be a problem other times it could be. I do like getting test results. Incredibly quickly as waiting for them can sometimes be quite unsettling.

Developer Response
Please reach out to us via email at MyChartSupport@epic.com so we can address each of your concerns in detail.
Confusing
12/19/2024

OurAmericanValues

I get multiple notices to go look at things sometimes I don’t know what things that actually wants me to look at. It asks for drug reactions medications whose names I don’t recognize at all but may be another version of something I have taken. The menu names are a bit vague and disorganized from my point of view,. I just paid $45 and it says I owe $45 Very hard to tell what visit whether I just paid for it already. Information can be inaccurate but I am very limited in my ability to fix it and it often changes it’s usually never fully correct which concerns me. It seems a different doctors add to the mix and are unaware of certain medication‘s. Today for instance it said I was taking both the fast acting and the slow acting version of a medication, when I’m only taking one of them. Hard and confusing and now inconsistent to print out some reports from Phone It seems like the format keeps getting redesigned so I often spend time looking for things that I used to be able to find. A lot of the links that explain the medication’s or procedures lead nowhere. It’s definitely helpful to have all information in one place, but inconsistencies at all levels and dimensions could be dangerous. Every time I look, I find something not quite right sometimes unlikely to be a problem other times it could be. I do like getting test results. Incredibly quickly as waiting for them can sometimes be quite unsettling.
Developer Response 06/13/2022
Please reach out to us via email at MyChartSupport@epic.com so we can address each of your concerns in detail.
Great App & Functionality With One Noteworthy Flaw
10/04/2024

danafranklin
Ive had this App for my previous Healthcare provider, Atrius Health. It’s worked pretty much flawlessly since I installed it several years ago. I get my test results promptly and can communicate with any of my doctors quite easily as well as schedule and cancel any appointments. The one flaw, major in my opinion, is there is no way, at least no easy way, to change the Healthcare Provider. Two years ago, our insurance changed and our new Healthcare Provider uses this App as well, but my settings and login are connected to my previous company and there no way I’ve been able to find to change my login to my new provider. When I go to their webpage where you see the “try our App, install here” it takes you to the App store, where I see this App, which of course shows that its already installed but the login takes me to my previous Providers page not the new one. This should be fixed so the User can easily change his Provider, which is hardly an uncommon occurrence. Given how many Healthcare Organizations use this same App, this should be a priority fix.October 2024 Update: App’s functionality has been vastly improved. The navigation is much smoother and it’s easy to locate and get into the section you need to obtain whatever specific information you are looking for. It’s also easier to make appointments, but this could vary somewhat depending on your provider’s specific set up.Also switching between various providers has also been improved. It is not very easy to switch between them.

Developer Response
If you need to log in to another account, simply log out and add a new organization using the My Organizations option from the menu that’s accessible from the upper-left corner of the screen. You can then swipe between them to log in to the one you need!
Great App & Functionality With One Noteworthy Flaw
10/04/2024

danafranklin

Ive had this App for my previous Healthcare provider, Atrius Health. It’s worked pretty much flawlessly since I installed it several years ago. I get my test results promptly and can communicate with any of my doctors quite easily as well as schedule and cancel any appointments. The one flaw, major in my opinion, is there is no way, at least no easy way, to change the Healthcare Provider. Two years ago, our insurance changed and our new Healthcare Provider uses this App as well, but my settings and login are connected to my previous company and there no way I’ve been able to find to change my login to my new provider. When I go to their webpage where you see the “try our App, install here” it takes you to the App store, where I see this App, which of course shows that its already installed but the login takes me to my previous Providers page not the new one. This should be fixed so the User can easily change his Provider, which is hardly an uncommon occurrence. Given how many Healthcare Organizations use this same App, this should be a priority fix.October 2024 Update: App’s functionality has been vastly improved. The navigation is much smoother and it’s easy to locate and get into the section you need to obtain whatever specific information you are looking for. It’s also easier to make appointments, but this could vary somewhat depending on your provider’s specific set up.Also switching between various providers has also been improved. It is not very easy to switch between them.
Developer Response 02/11/2019
If you need to log in to another account, simply log out and add a new organization using the My Organizations option from the menu that’s accessible from the upper-left corner of the screen. You can then swipe between them to log in to the one you need!
Life Changing 5*
02/03/2022

Ream Mail
Until someone in my community had shared their journey with Ochsner and their ability to communicate via messages and Zoom with their doctors, I was not familiar with the app for Ochsner nor had I ever been a patient there. I’ve currently been going through fighting cancer and was not receiving care that needed in Mississippi. I downloaded the app; the world opened up. All the specialists I needed to see were right there at my fingertips suddenly as well as the ease and simplicity too schedule appointments at my desired location/time/provider. In addition I’ve since been able too experience Ochsner and if could give more than 5*, I definitely would be. I had to have an EUS done there; every single individual I encountered regardless of involved in my care directly or indirectly, they ALL showed such kindness, respect, compassion, that I’d not had this kind of care anywhere else. And I mean everyone I crossed paths with and not just on the date of my procedure but also at a whole different location where I went to see my new Ochsner oncologist at Luling and again 5* too infinity more, because everyone right down to the receptionist and the individual working at their tiny cafe was AMAZING! Thank you Ochsner for choosing employees that are obviously happy to be there doing what they do, I am quite grateful!! Keep up the great work!

Developer Response
Thank you for your review! We are glad to hear MyChart is working well for you.
Life Changing 5*
02/03/2022

Ream Mail

Until someone in my community had shared their journey with Ochsner and their ability to communicate via messages and Zoom with their doctors, I was not familiar with the app for Ochsner nor had I ever been a patient there. I’ve currently been going through fighting cancer and was not receiving care that needed in Mississippi. I downloaded the app; the world opened up. All the specialists I needed to see were right there at my fingertips suddenly as well as the ease and simplicity too schedule appointments at my desired location/time/provider. In addition I’ve since been able too experience Ochsner and if could give more than 5*, I definitely would be. I had to have an EUS done there; every single individual I encountered regardless of involved in my care directly or indirectly, they ALL showed such kindness, respect, compassion, that I’d not had this kind of care anywhere else. And I mean everyone I crossed paths with and not just on the date of my procedure but also at a whole different location where I went to see my new Ochsner oncologist at Luling and again 5* too infinity more, because everyone right down to the receptionist and the individual working at their tiny cafe was AMAZING! Thank you Ochsner for choosing employees that are obviously happy to be there doing what they do, I am quite grateful!! Keep up the great work!
Developer Response 02/09/2022
Thank you for your review! We are glad to hear MyChart is working well for you.

The minimum OS version required to update MyChart has been increased to iOS 18. MyChart now supports a more personalized homepage experience. Gestational age is now shown in the visit details screen for those who have a pregnancy care journey. These features might become available to you after your healthcare organization starts using the latest version of Epic.

Version 11.7.1

Feb 16

Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
- Sensitive Info
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics