Dillons 12+

My Favorite Store!

I’ve been shopping at Dillons since before I was married. I went with my mom to do grocery shopping for our family for years and when I was married I just continued shopping there. I was married at age 19 and I’m now 74. I’ve tried other stores but I always come back to DILLONS! I trust DILLONS to always have fresh foods and to be honest in all dealings.
I do my shopping now with my phone in hand and place my order. One of my children will pick them up on either the day or the day after I place my order. When my order gets home, I put things away just looking at store notes saying what additions or deletions they have made.
It’s SO easy. It feels like I’ve done nothing and I just wait until time arrives for pick up. Once pick up time comes, a family member will drive to the store we have chosen and my order will be ready. My name is given, order is brought out, paper coupons are given over, balance due is recalculated and any change is paid or my balance due is lessened. We drive home to unpack and put away the food.
What a way to shop!

Horrible user interface, doesn’t work more often than does

Horrible and frustrating app! Now cannot put anything from my lists into the cart. Says it’s in the cart and then actually isn’t! So Have to print all lists, then manually type items in search box. BUT can’t hit enter, because must not completely type the item name or get errors that can’t find item. So, only partially type item then wait a very long time to pull up all items even closely resembling that item and the item you want MIGHT show up. Or it says item not found. PLEASE look at or hire tech writers who formulated the UK’s ‘Ocado’ or ‘Waitrose’ grocery shopping apps. They are excellent for search and online grocery ordering and customer interface and customer service apps. **Order online and pick up grocery shopping is a LIFELINE for us and many clients with health issues. Please do better. It is possible and your app fails more than it works. The current update caused more errors than fixed. Please, please review and hire consultants from above mentioned grocery chains in the UK. THEIR APPS ARE EXCELLENT!

Changing the app

When I first started using this app, a user could tap the screen on the grocery ad pic to add the sale item to their list, while it also left a circle around the item to let you know you have added it to your list. Their app developer took that away a couple of updates ago. So, now, the tap of the screen brings up three choices which, starting a cart is one choice, that puts you into the mode of adding items to your cart but you are then scrolling through every item to do so. And, a user can no longer scan the ad quickly to ad what your interested in to your list and now there is no circle. There are moments that I don’t have time to go through the whole ad and need to do a little at a time but I have no idea where I have left off at or if I’ve put an item on my list without starting all over again. Sure miss the simple touch of the screen, quickly add that item leaving a circle and move on to view other items in the sale ad. I’m about to ditch this app and go back to using a marker and the actual ad to circle my sale items myself. Not happy with their “updates”. They “giveth”, they “taketh” away.

Developer Response ,

We appreciate you taking the time to let us know about your concerns with our mobile app. Our digital program is under constant evaluation and your feedback provides us important indication as to how to improve your digital experiences. We have shared your feedback with our Digital Team so that they can ensure that we are providing the best possible service to our valued customers. Thank you!