I recently installed three of the new Aladdin belt, driven garage door openers. I can’t believe the difference in all the new technology they have. They are so quiet you hardly hear them open, and the features with the remote app for your phone is excellent and you can always open the garage door with your phone with the new features of tripping the lights when you walk in the lights, LEDs are a lot brighter altogether day, and night difference between the old ones that I had, which were about 15 years old and the new ones, but the old one served me well I must admit the quality was there to make them last! Keep up the good product and people keep buying!!👍

Idk if this is an app issue or equipment issue. I call and am told its app or that I should disconnect my door for 3 days and call back. There needs to be an override to the disabled status. The app itself is easy to use but the install text is not accurate in the beginning of the install set up. The Retrofit software and equipment is a pain for sure. Shows door status is online, wifi excellent. Shows signal strong, status connected and battery level is good. Yet the door is disabled constantly and must reprogram each time. Using the wall control doesn’t change it from being disabled.Also the door likes to open on its own continually and always shows it is opened via Local when no one has accessed it. Checked wires they are tight, checked garage sensors, there is no obstruction. Multiple times the door has opened and closed repeatedly (I have it set to close after 20 min) in the middle of the night while we are sleeping, sometimes during the daytime after we leave for school and work or while we are out of town. Of course the app will end up disabled and I’m left with an open garage until I can find a neighbor to close. This is frustrating.

I use Aladdin Connect to control 3 new Genie openers. When this app works, I like it very much and it can be very useful. However, in the week or so that I’ve been using it, various repeating app errors cause me to question its reliability. I have a reliable wifi mesh system with a wifi AP in my garage about 15 feet away. This AP has a strong connection back to the rest of the mesh. All the door sensors have line-of-sight to the Aladdin DCM. Approximately 75% of the time the app works as advertised. But for the other 25% of the time, 3 app errors tend to reoccur. The most prevalent error is cluster_max_load, next is a generic “something went wrong” dialog and finally occasionally all my doors temporarily disappear from the app. The app does not work at all when any of these 3 errors occur. Even when the app is functional, it often continues to show that a door is still in the process of completing a request 3-5 minutes after successfully opening or closing a door. As things currently stand, I’m not confident that this app will work when I really need it.Update: now all my door activity history is missing along with all my configuration (rules and additional users, etc.) Emailed support 24 hours ago and am awaiting their reply. Changed rating down to 2 stars.

When it works it’s great. I’m able to let my housekeeper in via my phone. However it has randomly gone offline three times in the last three months. Most recently twice this week. The first time I went through all the steps to reconnect, but it never did. I finally gave up and thought we would never be able to use this app to open it and then it suddenly starts working again for no reason. Now this week it’s randomly gone off-line …it’ll come back on and then a day later I noticed I’m not getting notifications and it’s off-line. Calling the company is completely useless because they just have you try to go through the steps to reset it to Wi-Fi, which is obviously not the issue if it can randomly come on and off by itself.Update: it’s been several months since I’ve written this review and I’m still having the same problem goes on and off line for no reason whatsoever.