ARRIS SURFboard Manager

Name: ARRIS SURFboard Manager
Rating: 1.3 (970 reviews)
Author: ARRIS Group, Inc.

Utilities

Free · Designed for iPad

970 Ratings
Ages

4+
Years
Category

Utilities
Developer

ARRIS Group, Inc.
Language

EN
+ 2 More
Size

100.7
MB

The ARRIS SURFboard® Manager app is being updated to SURFboard Central - https://apps.apple.com/us/app/surfboard-central/id1478418148 SURFboard Central will help you get the most of your device with new features, new UI and new experiences. We are excited to have our new and current customers shift over to SURFboard Central and have worked to make the transition as easy as possible. For our SBG8300/SBG10/SBG7580-AC / SBG6950AC2 / SBG7400AC2/ SBG7600AC2 customers: New customers - please start with SURFboard Central App for onboarding and managing your device. If you already completed onboarding, no worries - you will be prompted to seamlessly transfer all your information to the new App. Existing customers - with this update, you will be prompted to launch SURFboard Central that will seamlessly transfer your existing configuration and settings to the new App. For our legacy device users: SBR-AC3200P / SBR-AC1900P / SBR-AC1200P / SBX-AC1200P Stay Tuned - we will be updating our Mobile Application to support these devices. For now, please continue to use the ARRIS SURFboard® Manager App to manage and configure your devices.

Ratings & Reviews

1.3

out of 5

970 Ratings

Terrible at first, now complete garbage
05/10/2021

guenjdgffwdjys
It made me angry that I had to enable location data to manage my router via app-what's the point of having an admin tool on a portable device if you have to be home to use it? It was touchy to get in and the parental controls were absolute garbage, no value or functionality to them if there's more than one adult connecting a single device to the network. The modem/router and this associated software are DEFINITELY not worth eventually saving the $14/month we were paying comcast for their device and far superior network management tools.I'm not sure how long ago it happened but the app just plain stopped working. Access devices must be on the wifi network to connect to the app, and the app never recognizes that my phone is on its network so NEVER connects. Awesome feature when you're troubleshooting connection issues with your network and can't get into the management tool, kudos to the Bloody Stupid Johnson who programmed that bug in.We're getting a new modem and router and I won't be putting my money into any AARIS products again.
Terrible at first, now complete garbage
05/10/2021

guenjdgffwdjys

It made me angry that I had to enable location data to manage my router via app-what's the point of having an admin tool on a portable device if you have to be home to use it? It was touchy to get in and the parental controls were absolute garbage, no value or functionality to them if there's more than one adult connecting a single device to the network. The modem/router and this associated software are DEFINITELY not worth eventually saving the $14/month we were paying comcast for their device and far superior network management tools.I'm not sure how long ago it happened but the app just plain stopped working. Access devices must be on the wifi network to connect to the app, and the app never recognizes that my phone is on its network so NEVER connects. Awesome feature when you're troubleshooting connection issues with your network and can't get into the management tool, kudos to the Bloody Stupid Johnson who programmed that bug in.We're getting a new modem and router and I won't be putting my money into any AARIS products again.
Horrible software, worse than useless.
01/28/2023

HiramGlfx
Routers worked ok until I tried to do any kind of custom configuration. Software constantly reports that it can't connect to the network yet it shows and let's me modify simple settings. I can't add devices to the static IP list, can't remove items already there, and can't even get to parental controls.I call it worse than useless because I have wasted so many nights trying to reconfigure my network and have gotten absolutely nowhere. The fact that the statement at the top of this page offering more fixes soon is 10 months old only rubs salt in the wound. I've read too many similar reviews (note the abysmal rating) to think it's just me.I'm done, I have had it and I'm not very forgiving when a so-called high end company would let these kind of ratings stand for nearly a year.I can't tell others what to do, but FYI, I'm on my way out now to buy something that works.Sure junkware.
Horrible software, worse than useless.
01/28/2023

HiramGlfx

Routers worked ok until I tried to do any kind of custom configuration. Software constantly reports that it can't connect to the network yet it shows and let's me modify simple settings. I can't add devices to the static IP list, can't remove items already there, and can't even get to parental controls.I call it worse than useless because I have wasted so many nights trying to reconfigure my network and have gotten absolutely nowhere. The fact that the statement at the top of this page offering more fixes soon is 10 months old only rubs salt in the wound. I've read too many similar reviews (note the abysmal rating) to think it's just me.I'm done, I have had it and I'm not very forgiving when a so-called high end company would let these kind of ratings stand for nearly a year.I can't tell others what to do, but FYI, I'm on my way out now to buy something that works.Sure junkware.
APP BROKE AFTER IOS 13.2
10/20/2019

DWAVESEC
App no longer fetches router information, worse when you proceed to log in to router via web manager a pop up alerts you that someone is already logged on to web admin and add sad asks if you want to log them off. Once you choose to do so it keeps alerting you that another user is logged on. You have to literally reset the entire router to get back into web admin. This is not only a high risk liability for keeping you locked out of tour web admin it also creates many security problems. ARRIUS Fix this app immediately or Apple should remove from store. For a company that claims to have sold over 300 modems how in the hell do they develop complete garbage software and create security issues for millions of households. Get your act together ARRIUS - i paid over $400 for your DOCS 3.1 wifi router and you can’t even reply your reviews here? Your app breaks your routers, you need To update your app for ios 13 or your customers will demand Apple to take down at once.
APP BROKE AFTER IOS 13.2
10/20/2019

DWAVESEC

App no longer fetches router information, worse when you proceed to log in to router via web manager a pop up alerts you that someone is already logged on to web admin and add sad asks if you want to log them off. Once you choose to do so it keeps alerting you that another user is logged on. You have to literally reset the entire router to get back into web admin. This is not only a high risk liability for keeping you locked out of tour web admin it also creates many security problems. ARRIUS Fix this app immediately or Apple should remove from store. For a company that claims to have sold over 300 modems how in the hell do they develop complete garbage software and create security issues for millions of households. Get your act together ARRIUS - i paid over $400 for your DOCS 3.1 wifi router and you can’t even reply your reviews here? Your app breaks your routers, you need To update your app for ios 13 or your customers will demand Apple to take down at once.
“Pause” “unpause” “network map”
08/06/2020

Rawrrul
Aside from wishing it was easier to speak to someone my biggest issue is with the network map. The network map shows and “helps” you manage all the connected devices to your WiFi/router. On the top right corner after tapping a device there is a button that says “pause” if you pause a device it will pause its WiFi connection and have no internet access. After you pause a device, there is NO WAY OF UNPAUSING. PLEASE FIX! Someone keeps pausing my laptop to get better internet but then I get screwed because now that I figured this out, I have also figured out that there is no way of unpausing my device after it’s been paused. As far as I can tell my device will eventually get internet access again. And then not too long after get paused again because someone wants better internet connection. Bottom line is, it’s easy to pause a device. There is NO OPTION TO UNPAUSE and it needs to be fixed.
“Pause” “unpause” “network map”
08/06/2020

Rawrrul

Aside from wishing it was easier to speak to someone my biggest issue is with the network map. The network map shows and “helps” you manage all the connected devices to your WiFi/router. On the top right corner after tapping a device there is a button that says “pause” if you pause a device it will pause its WiFi connection and have no internet access. After you pause a device, there is NO WAY OF UNPAUSING. PLEASE FIX! Someone keeps pausing my laptop to get better internet but then I get screwed because now that I figured this out, I have also figured out that there is no way of unpausing my device after it’s been paused. As far as I can tell my device will eventually get internet access again. And then not too long after get paused again because someone wants better internet connection. Bottom line is, it’s easy to pause a device. There is NO OPTION TO UNPAUSE and it needs to be fixed.

This App updates provides an option for SBG10/SBG7580-AC / SBG6950AC2 / SBG7400AC2/ SBG7600AC2 users to be migrated to our new SURFboard Central App seamlessly. Just launch this app and follow the instructions. All your configuration and settings will be copied over so you can enjoy the benefits of the new app! Stay tuned - all remaining gateways will soon be supported. Legacy users can still use this Application and return from SURFboard Central if preferred. This update includes several bug fixes.