I want to write a manifesto pointing out all the deficiencies in this app but the chief complaint is how lazy the developers of this app are. A bunch of little buttons that leads you to safari instead of having the service within the app. I have been an AT&T costumer since they bought Cingular (for those that know…know 🥹) and I have never experienced such a low budget application. The fastest way to pay your bill is by calling because of all the steps you must do between the app and safari. Sad. Solution? Concentrate on the overall convenience for the customer. The regular AT&T app has all kinds of thing to check your account. Maybe mirror the app. This app just makes me think that I’m getting what I’m paying for…bleh.

Better than the original app but not what it “should” be. The first thing users need to know is that you MUST HAVE a FirstNet compatible device and you MUST HAVE a FirstNet sim card. What worked when AT&T and FirstNet were the same system won’t work now. Your device may work but without a FirstNet sim it simply won’t work. Once you have compatible hardware this new app does offer a better interface with the website. For example I’m using an XR w/iOS 14 and a FirstNet sim and by using the app to access the website it has eliminated the error filled slow load I was getting before. Also this app interface streamlines access to specific functions like paying your bill. It bypasses the “rabbit hole” of links you get when you login directly through your browser.The biggest issue and/or problem with the app is that “Face ID” was not included (or made available) in this latest version.The app is getting better but it’s not quite where it should be. If the developers would add Face ID to login and “Pay Bill” button on the splash screen (1st screen after login) the app would be far better and useful. Additionally a check hardware and sim compatibility function at the download point would eliminate a lot of problems noted in the app ratings and reviews.

The customer service representatives don’t know anything. The app and the website won’t let you view your bills or even pay your bill. The sales associates at AT&T said the watch is $10/month, but the FirstNet sales representative said its $25/month. No one knows what’s going. My bill is almost triple what it usually is and the sales associates don’t know what’s going on, neither do the phone representatives. The app is useless. The website is useless. Any option you click, it takes you to a screen to “Upgrade your device”. AT&T messed up big time by releasing this service and app before setting anything up. It’s better to pay more and stay with AT&T then to switch to FirstNet.

We were encouraged to switch from another carrier due to my spouse and I both working in healthcare. After verifying our employers, I was told after 13 years in the dental field, I was not considered a healthcare worker. I would love for FirstNet to revisit the rankings that came out during the Covid outbreak – because my career was ranked the #1 most at risk profession in healthcare. Yet someone who just works the front desk at a hospital qualifies for the discount. It’s absurd. Now I’m stuck with a higher bill and I really wish I would’ve stayed with my previous carrier. Would never recommend FirstNet to anyone.