athenaOne

Name: athenaOne
Rating: 4.6 (2778 reviews)
Author: athenahealth

For athenaNet providers

Free

2.8K Ratings
Ages

18+
Years
Category

Medical
Developer

athenahealth
Language

EN
English
Size

545
MB

***Patients: this app is for doctors and healthcare providers. If you’re looking for the athenahealth patient portal, please contact your doctor’s office*** Designed for athenaOne® Providers, the athenaOne® mobile is a secure, extension of athenaOne® clinical workflows designed to help athenaClinicals customers deliver better care. Simply log in with your athenaOne® credentials to get started. - Access your daily schedule - Quickly manage your clinical inbox  - Prepare for upcoming visits ahead of time - Use your existing documentation accelerators - Document exams and place orders - Create new patient cases and order groups

Ratings & Reviews

4.6

out of 5

2.8K Ratings

Love this app
03/10/2021

EbadHussain
This app is wonderful and extremely useful. I love the biometric security that enables the Face ID. The only thing I would suggest adding is being able to also use a 4 digit pin. Often times when we are in the office we have a mask on and I have to remove it or type out my full password in order to access the app. It would be helpful that if I have a mask on the Face ID automatically transitions into asking for a pin. Other than that I love the app and it is functioning flawlessly.

Developer Response
Hi Ebad Hussain, Thank you for your positive feedback! We’re considering this feature for future releases and look forward to sharing a timeline once it’s finalized. Please feel free to send a ticket by hitting “Contact Us” in your app’s Help Center to reach out in the future.
Love this app
03/10/2021

EbadHussain

This app is wonderful and extremely useful. I love the biometric security that enables the Face ID. The only thing I would suggest adding is being able to also use a 4 digit pin. Often times when we are in the office we have a mask on and I have to remove it or type out my full password in order to access the app. It would be helpful that if I have a mask on the Face ID automatically transitions into asking for a pin. Other than that I love the app and it is functioning flawlessly.
Developer Response 03/18/2021
Hi Ebad Hussain, Thank you for your positive feedback! We’re considering this feature for future releases and look forward to sharing a timeline once it’s finalized. Please feel free to send a ticket by hitting “Contact Us” in your app’s Help Center to reach out in the future.
Great but needs some improvement
07/28/2022

9MaryKatherine
Overall I enjoy the ease of being able to catch up on charting, quickly pull up patient information, and check my inbox without having to lug my computer around (especially when on call); however, there are a few things that could make the app better. The first thing that could be improved would be being able to add patient problems, allergies, histories, vital signs, address/phone numbers, etc. as I’m reviewing charts instead of having to log onto the computer later on to do so. Another thing would be being able to complete billing from the app so that when I finish my charting and close the encounter I don’t have to remember to go back and bill for it. The last thing I can think to be added would be having the ability to take pictures of rashes, bruises, etc. in the athenaOne app instead of going through multiple apps to upload one in real time during an appointment. If possible, having a dedicated patient portal app would be wonderful so that patients can more easily send messages, upload/update information, and view their medical records.

Developer Response
Hi 9MaryKatherine,Thank you for taking out time and sharing your valuable feedback with us! We'd like to inform you that if you select an encounter, the Exam tab of the mobile app will allow you to: 1. Add, edit & delete known medical problems and allergies, similar to how you can do it in athenaOne desktop.2. Document the encounter’s past medical history, family history, and surgical history.3. Capture images of bruises or rashes while documenting the Physical Exam using the camera icon.To learn more about these features, please go to the integrated Help Center from the Profile tab.The ability to update clinical information on patients is being worked upon. A patient facing app is also being developed and would be released soon.And, for your other concerns which you mentioned above, we’ve added your requests to our product backlog, and we’re actively researching ways to incorporate these features into the mobile app. In the interim, if you have any additional questions or comments, please contact us through the Contact Us link in the Help Center.
Great but needs some improvement
07/28/2022

9MaryKatherine

Overall I enjoy the ease of being able to catch up on charting, quickly pull up patient information, and check my inbox without having to lug my computer around (especially when on call); however, there are a few things that could make the app better. The first thing that could be improved would be being able to add patient problems, allergies, histories, vital signs, address/phone numbers, etc. as I’m reviewing charts instead of having to log onto the computer later on to do so. Another thing would be being able to complete billing from the app so that when I finish my charting and close the encounter I don’t have to remember to go back and bill for it. The last thing I can think to be added would be having the ability to take pictures of rashes, bruises, etc. in the athenaOne app instead of going through multiple apps to upload one in real time during an appointment. If possible, having a dedicated patient portal app would be wonderful so that patients can more easily send messages, upload/update information, and view their medical records.
Developer Response 08/16/2022
Hi 9MaryKatherine,Thank you for taking out time and sharing your valuable feedback with us! We'd like to inform you that if you select an encounter, the Exam tab of the mobile app will allow you to: 1. Add, edit & delete known medical problems and allergies, similar to how you can do it in athenaOne desktop.2. Document the encounter’s past medical history, family history, and surgical history.3. Capture images of bruises or rashes while documenting the Physical Exam using the camera icon.To learn more about these features, please go to the integrated Help Center from the Profile tab.The ability to update clinical information on patients is being worked upon. A patient facing app is also being developed and would be released soon.And, for your other concerns which you mentioned above, we’ve added your requests to our product backlog, and we’re actively researching ways to incorporate these features into the mobile app. In the interim, if you have any additional questions or comments, please contact us through the Contact Us link in the Help Center.
Frustrating complications
02/10/2020

Delineator2
I gotta say, this app/service in general left me more frustrated than anything else. It worked perfectly sending me a text to verify the account as it should until the medical provider part. After that i could not get it to text (the number it literally had just texted) me at all, prompting me to retry on three separate internet browsers and eventually the app to get it working. Still wouldn't. So I reset the whole account, set up a security question instead and wow, "the Athena health service is unable to log you in!" Error came up. OK.... one last thing, I'll call the people with the app then. After talking with the lady on the phone, she told me that they can't access the medical records of patients, ok that's fine, I don't want you to anyways I just want to be able to use the app. So then she tells me that it must be something with the medical provider not having provided my number? Even though I got an invite from them and it all worked up until the point that the app needed to text me a second time? Maybe it is something with them but now I'm just confused and upset.

Developer Response
Hi Trollalater, We're sorry that you're having trouble logging in! We understand your frustration. If you’re a patient trying to access, this (athenaOne) app isn’t meant for patients but only for physicians. Please reach out to us at mobilesupport@athenahealth.com with details about your practice ID and the athenaNet username you use to login to athenaNet, we're confident that we can resolve this for you!
Frustrating complications
02/10/2020

Delineator2

I gotta say, this app/service in general left me more frustrated than anything else. It worked perfectly sending me a text to verify the account as it should until the medical provider part. After that i could not get it to text (the number it literally had just texted) me at all, prompting me to retry on three separate internet browsers and eventually the app to get it working. Still wouldn't. So I reset the whole account, set up a security question instead and wow, "the Athena health service is unable to log you in!" Error came up. OK.... one last thing, I'll call the people with the app then. After talking with the lady on the phone, she told me that they can't access the medical records of patients, ok that's fine, I don't want you to anyways I just want to be able to use the app. So then she tells me that it must be something with the medical provider not having provided my number? Even though I got an invite from them and it all worked up until the point that the app needed to text me a second time? Maybe it is something with them but now I'm just confused and upset.
Developer Response 02/12/2020
Hi Trollalater, We're sorry that you're having trouble logging in! We understand your frustration. If you’re a patient trying to access, this (athenaOne) app isn’t meant for patients but only for physicians. Please reach out to us at mobilesupport@athenahealth.com with details about your practice ID and the athenaNet username you use to login to athenaNet, we're confident that we can resolve this for you!
Great for adding photos, would like better writing support
03/30/2021

Andrew07Mac
This app is really wonderful for being able to quickly log into your patient list for the day. It is also very convenient for adding photos, for example of skin lesions, to a patient’s chart. No synchronizing your phone to a patient’s chart or anything like you have to with “Athena capture”. There are a couple of issues I would love to see addressed. The first is that when you’re viewing the schedule, the app automatically right refreshes every so often which jumps you back to the top of the schedule making it very frustrating, if not impossible to follow along during a team huddle. The second thing is that I would love to see write to text support in the text fields. This only makes sense for a mobile app that many providers will use on an iPad to help quickly document things in a room.

Developer Response
Hi Andrew07Mac ,Thankyou for the positive feedback! On the two concerns that you mentioned above, we would like to inform you that, the appointment refresh issue would be getting resolved in the upcoming May release. For the second one, could you please reach out to us at athenaOnemobile@athenahealth.com with a little more details explaining the same and we shall soon get back to you with an update.
Great for adding photos, would like better writing support
03/30/2021

Andrew07Mac

This app is really wonderful for being able to quickly log into your patient list for the day. It is also very convenient for adding photos, for example of skin lesions, to a patient’s chart. No synchronizing your phone to a patient’s chart or anything like you have to with “Athena capture”. There are a couple of issues I would love to see addressed. The first is that when you’re viewing the schedule, the app automatically right refreshes every so often which jumps you back to the top of the schedule making it very frustrating, if not impossible to follow along during a team huddle. The second thing is that I would love to see write to text support in the text fields. This only makes sense for a mobile app that many providers will use on an iPad to help quickly document things in a room.
Developer Response 04/15/2021
Hi Andrew07Mac ,Thankyou for the positive feedback! On the two concerns that you mentioned above, we would like to inform you that, the appointment refresh issue would be getting resolved in the upcoming May release. For the second one, could you please reach out to us at athenaOnemobile@athenahealth.com with a little more details explaining the same and we shall soon get back to you with an update.

1. Ambient Notes: You can now choose which section notes are displayed in the Ambient Notes preview and transferred to the patient chart, and, for some sections, you can select an alternative section of the chart to transfer AI-generated section notes. 2. Ambient Notes with iScribe AI: - You can now set user preferences to style the note output. You can alter the verbosity, structure, and formatting of AI-generated summaries. - You can now summarize multilingual conversations in English for 10 languages. 3. Ambient Notes with Suki AI: If you use Ambient Notes with Suki AI, you can now set user preferences to style the note output. You can alter the verbosity and formatting of AI-generated summaries. 4. Orders and Diagnoses: You can now search for and select DSM-5 diagnoses in the Enhanced Diagnosis search tool, allowing you to document diagnoses that are consistent with the most recent diagnostic manual. This feature applies to providers in select specialties.

Version 2.2.115

2d ago

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- Contacts
- User Content
- Search History
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics