Book a flight in just a few easy steps
Check in, change or cancel your domestic flights. You can also book and check in when you fly with us to any of our international destinations. Plus, add extras like EarlyBird Check-In®.
Super-Fast Shopping & Booking
Book a trip in just a few quick taps. Use Face ID® to make booking even faster! You can also store your credit cards.
Everything you need to Travel
Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status and more.
Boarding Pass on the Go
Get your own boarding pass 24 hours in advance and save it to Apple Wallet™. *To obtain your own boarding pass on a multi-passenger reservation, you must be logged-in and have your Rapid Rewards® number associated with your trip.
Apple Pay® is now available as a payment option in the iOS app! This is an additional option to our other available payment methods - PayPal® or Credit/Debit Cards.
Use the app to take you to our Inflight Entertainment Portal where you can watch Free Live TV1*, listen to Free Music1*, play Free Games, access on-demand TV content2*, and watch Movies without having to download a separate app2*
*Available only on WiFi-enabled aircraft. Limited time offer. Where available. 1 Due to licensing restrictions, on WiFi-enabled international flights Free Live TV and iHeartRadio may not be available for the full duration of flight. 2 To view movies and select on-demand TV content, download the Southwest app from the App Store before your flight.
Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer, and then tap on “Chat”.
Airport Pickup and Drop-off
Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too.
Cars, Hotels, and Vacations
Use our app to quickly book all of your travel needs.
Earn Rewards when you Travel
Sign up for Rapid Rewards® and earn points on your flights. Did you forget to add your Rapid Rewards number during booking? – No worries, add it after booking your flight and earn points. You can then use those points to purchase more flights!
The newly redesigned Southwest Mobile Boarding passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check.
Ratings and Reviews
Dr Sue E Pressman
SWA is always my first airline of choice. The customer service is the highest, in my opinion, in the airline industry. I once lost my wallet on the flight. Not only did they find it and contact me, but it was sent to the headquarters and mailed back to me with everything in tact!!! Including all the money!! Southwest Rocks!!! Please; never go out of business!!! In contrast, I once left my beautiful leather jacket on a Delta flight. The plane was still at the gate and when I realized, almost immediately, that I had left the jacket in the overhead bin, I reported it to the gate attendant. I got no help and never got the jacket back. One other time with Delta, I had to check my bag at the gate because the overhead bins were full. That had valuable personal items in the bag. The bag was stollen, no ID put into the computer and I never got it back. For at least 5 years I have put Delta airlines out of business, in my mind. Again...Southwest is the B E S T!!! Every other airline and many other industries can learn a lot by paying attention to the SWA business model.
Dr. Sue Pressman
Licensed Professional Counselor
Certified Career Counselor
Board Certified Coach
Good app overall, enhancements needed
The app is great if you’re booking your standard one way or roundtrip fares. It would be nice if you could book multiple destinations and legs of a trip within one booking in the app the way you can on the website.
Also, it would be great if you could purchase inflight wifi from the app since our credit card and info is already attached there. Currently, you go through the website and browser.
Also, if southwest could figure out a sign-in situation for the wifi to use on more than one device you own, that would be great. I had to pay $8 twice because I purchased the wifi on my phone first and then realized I needed to get work done on my laptop but could not use the same connection on more than one device. I believe Delta has figured it out, but it would be a great enhancement so I’m not double-paying or have to change my phone plan to use that as a hotspot for my laptop. If we’ve paid for wifi, it’s fair to be able to use it on multiple devices you own through some sign-on feature.
Problems with booking
I was disappointed with booking a flight. I am planning a trip to Chicago, and there was an option to sign up for a credit card and receive $200 dollars credit on the flight that I was booking. So I applied and qualified for the chase credit card. I went through the entire booking process and when I got to the last step there was an error that said that the phone number I entered was in the incorrect format. I tried like 20 times, and know that I put the phone number in correctly, there’s no other way to put it in. I kept getting the error and eventually the offer had expired 15 minutes later. I am very frustrated that this happened.
The next morning I called SWA, and the representative told me that there was nothing they could do about it. She told me that I could call chase and try to figure it out with them. After I called chase, the representative told me that I would have to call SWA and they could help me figure it out. Sadly there was no resolution. I applied for the credit card to gain some points on future flights and I can’t even use the incentive that they promoted on the bottom of the screen. My credit card doesn’t even arrive until a month after I get back from my trip. Please fix this problem so another person doesn’t get as upset as I am right now.
- Southwest Airlines
- 101.3 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2019 Southwest Airlines Co. All Rights Reserved.
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