Screenshots

Description

Looking for a faster, easier, more rewarding shopping experience? Save time and money with the Ralphs app! It puts convenience, savings and rewards at your fingertips. Simply download the app, create an account and register your Ralphs Rewards Card to access all these great benefits:

· Shop Pickup or Delivery right from the app!
· Easily build your online shopping list, and use it to shop in-store or to place your online order.
· View your Weekly Ads and quickly add sale items or specials to your shopping list.
· Load digital coupons directly to your Rewards Card and use them to save on items from your shopping list.
· Get even more savings with exclusive promotions, personalized offers and bonus rewards.
· Refill your Ralphs Pharmacy prescriptions directly from your phone or tablet. Just type in your prescription number, select your Pharmacy and schedule a convenient pickup time.
· Check your fuel points.
· Use our locator to find the closest Ralphs store or fuel center.
· View your purchase history. Use it to create standard orders that will save you time.
· Add your Rewards Card to Passbook for iPhone and iPod Touch.

To use the Ralphs app, you'll need a Ralphs digital account. You can register for your account and link your Rewards Card through the app. If you don't have a Rewards Card, you can create one when you register to access all of these savings and rewards!

What’s New

Version 18.3

Our latest app update is fresh out of the oven and available for download! We’ve fixed a few minor bugs and made some general updates to improve your experience.

As a valued customer, your feedback is very important to us. If you need help or have a suggestion, please contact our Customer Service Center at 1-800-576-4377.

Ratings and Reviews

4.5 out of 5
6.3K Ratings

6.3K Ratings

lys75620 ,

So helpful and convenient!

The Ralphs app is on point. I love viewing the weekly ads each week and the fact that they offer different forms to view it. It makes it easy to add to my list from the ad or by searching. Just about every item is available upon lookup. I also love that when you search for an item, any available coupons in relation to that item pop up for you to know. I ALSO love that the app keeps track of your purchases, the items and the total/ savings per purchase. So if you want an item you bought recently and you forgot what it was you can easily look it up. It’s also great that the app has a section for your weekly items so you don’t forget or can be notified of sales on them!! Thank you Ralphs for designing the app to be easy to navigate through for your customers!!

TinaEdOg ,

Do not use this app!

My experience with this app was terrible! I place my order to be delivered between 11-12pm and guess what... my groceries aren’t delivered at the scheduled time. I call the customer service dep. to check and they tell me the driver has “definitely” delivered. The rep then places me on hold just to tell me they made a mistake and the driver apparently marked that my groceries were delivered but he still had them in his possession. What?? Basically the delivery driver lied. So I ask them to just put the order in again and deliver them.. they say that’s impossible because I “cancelled” the order. Again.. what!?? I didn’t cancel, the driver did. So they just offer me store credit of $30 and tell me i’ll get a refund in 10 days... That’s unacceptable.. I spoke to about 3 reps and one supervisor and all they did to ease the problem was transfer me to an automated system to rate my experience. Every single rep, including the supervisors and financial department reps, were rude and unprofessional. They do not care about the customers or inconveniences they may have caused. We pay all this money for delivery and they just speak to you like it’s not a big deal. With apps like this customer service is everything... given there are other delivery services as competitors. I love Ralph’s but the third party company they use for delivery is terrible. Kroger’s customer service department is terrible.

Denice1122 ,

Fraud and Violation of my Privacy!!!

I accidentally changed my alternate ID on my Ralphs mobile app to an incorrect number from my cellular number that I have had for several years. I then tried to resolve the situation and change it back to my original number. I received a message that I was not able to do so and called customer service for assistance with this matter. I then spoke to three different people all of whom refused to assist me as they said that the number was now being used by some unknown entity. I requested that they contact the unknown entity and ask for them to release my number as they required three separate forms verification. They refused to do so and would not help me in any way shape or form. I feel that this is a violation of my privacy, a fraudulent act and completely unacceptable. They claim to have a privacy policy that protects you however it does not protect you from some other entity using your personal telephone number. This makes Ralph’s an accessory to fraud! How do you dare allow someone else use another person’s phone number and not assist in resolving the issue? Shame on you Ralph’s!!!

Information

Seller
The Kroger Co.
Size
207.8 MB
Category
Shopping
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
Rated 12+ for the following:
Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
© 2019 The Kroger Co.
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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