I downloaded the app and placed a curb side order for the first time today. I found it difficult how to change from the default option of ASAP to choosing a specific p/u time. I finally figured out after needing to back out of the order and re-starting multiple times - All the while, menu items we stacking up in my basket. When I finally got the p/u time set and what I thought were the three items I wanted on the order, we actually were handed two of the same item and a third item (not getting one of the items I wanted). In all fairness, I should have closely looked over the receipt that was emailed to me or checked the items when we picked up. I understand that the company that owns 54th more than likely didn’t build the app, but more user-friendly would be nice.

I order to go all the time from tons of restaurants and this is probably one of the worst apps to order from. 99% of the time I use it I decide just not to order because you can’t make notes about preferences or comments. You can’t even put how you want your food cooked like well done, medium, medium well like WTH! And you can’t call the order in anymore with them, so I usually choose another place from my office to order, and they lose out between 15 orders. Every time we choose to order in for meetings , which is very often. This is by far the most outdated app. Also, you can’t remove a lot of items in your food. Only what they choose to put down that you can remove. Let’s say you don’t want meat in your meal. Good luck no way to take the meat out like you can if you were at the restaurant or when you called I have just decided to not order from 54th Street again. Seems like they make it easier for themselves and not their customers

We ordered just ordered off the app, got home and we ordered the Cajun philly which was all gristle & the devils den burger. Which I don’t know what burger they gave me but it’s definitely NOT the devils den burger. It has no Buffalo sauce and it’s full of bleu cheese crumbles which I do not care for bleu cheese at all! We called the store to let them know how horrible the food was & the to go girl just said oh ok let me get the manager. No I’m sorry that that happened or any form of apology. The manager gets in the phone & my husband proceeds to tell him very nicely what kind of food we received & the manager just kinda laughed & said “I hate when that happens” no apology at all and said I’ll make you a new one if you drive all the way back up here! No thanks, sir! Seriously? Obviously we don’t want another one when the meat is pure fat. Not a word about the giving us the wrong burger either. So disappointed. 54th used to be so good. Obviously that ship has sailed! Customer service & food wise. I would not recommend this particular 54th to anyone.

I placed an order today and it wasn’t until I pulled up to the restaurant that it dawned on me that I didn’t get the sides I normally get when I dine-in. Come to find out it’s because the app doesn’t allow substitutions for sides. This is a poor choice that not only leads to unnecessary food waste but also dissatisfaction as I’m not seeing the value in what I “purchased” when I’m only eating the entree and trashing the rest. Furthermore you’re missing out on an easy up-sell opportunity. It’s tough to see good restaurants making bad decisions but the beauty of feedback is that it can highlight some areas of opportunity and give you a chance to salvage a poor experience if necessary changes are made.