Resideo - Smart Home 4+

Not updating unless restarted

The app is visually appealing and logically organized, but there is a major flaw. When returning to the app, it doesn’t reflect current settings of the thermostat unless the app is terminated and then relaunched.

For example: yesterday I changed the set temperature from 70 to 72 in the morning and when submitted, the app showed a set temperature of 72 and Hold until 3:45 PM. This is all correct. When I went back into the app today, instead of showing a set temperature of 70 and FOLLOWING SCHEDULE is still shows a set temperature of 72 and Hold until 3:45 PM. I can leave the app open and this will not change; there is no obvious way to force the app to refresh what is shown. If I terminate the app and then launch it again, it correctly shows a set temperature of 70 and FOLLOWING SCHEDULE

I like the app but I cannot recommend it because of this behavior. When the app is already running and the user switches back to it, before presenting information to the user, it should always refresh the data since someone else may have changed the thermostat via local controls, someone else may have changed the settings via another instance of the app, or the previous app setting changes may be modified by a schedule, as in my example.

Developer Response ,

Hi, if you’re still experiencing this issue we would be more than happy to assist in getting this resolved for you. Please feel free to reach out to us on Facebook/Twitter with a private message for support. We look forward to hearing from you soon.- Charlie

Used to work great

They have updated this app recently, maybe the 2nd to the last update basically messed this app up. Like what the others are experiencing, the scheduling function has been a nightmare since. I used to be able to change it and it will follow the schedule properly (or even if I leave the schedule alone). Now, the schedule won’t change until you go to the app and close it, open it again and maybe if you are lucky it will show “following schedule”, otherwise, you have to close and reopen the app several times. It is always showing “no schedule”. Also, before when I click and adjust the temp, it will give me an option to either hold for a period of time, hold temporarily or remove hold, now it does not do that all the time, sometimes I click out of the main page where you adjust the temp and go back and it will show up, most of the time I have to close the app out a few times to be able to get these options to show up. Also, I did not change any of the settings in the app nor the thermostats and the only thing that I change constantly is the temp and schedule which I used to do all the time and the app always follows the schedule. Obviously something got messed up on the updates, I wish they leave the app alone, I understand that it is necessary for security purposes but sometimes if it ain’t broke don’t fix it. Do not need the bells and whistles, just app the works because it used to. Please fix the bugs soon, its a great app when it actually works.

Developer Response ,

Hi Dalex2012! We appreciate you taking the time to rate our Honeywell Homes app. There may be some troubleshooting we can do to get that sorted out. At your convenience, please give us a call we are available over the phone, please call us at 1-855-733-5465, our hours in Central Standard Time are from 8am-7pm Monday through Friday, and 8am-6pm Saturday and 9am-6pm Sunday. -John

This App Falls Short

Shopping for the perfect thermostat for your home leaves a lot of options these days. Smart thermostats have become the standard, but they’re often only as good as their companion apps. We recently installed a completely new heating and cooling system, controlled by a feature-rich Honewell t10 thermostat. The thermostat has several great features which allow us to have total control over our system, but the app’s bugginess makes the whole ecosystem feel clunky and unpolished. While I’m sure the developers meant well, many of the core functions don’t work well in the app, leading to forced restarts just to check in on the temperature of the home while I’m at the office. The app should refresh upon open, displaying the proper temperature inside and out, and the proper settings, as well as confirming whether the geofencing feature is working properly. However, it just doesn’t work. Many times when opening the app, it’ll display information from hours prior, and the only way to get accurate, real-time information is to force close the app then reopen it. A companion app for a feature-rich thermostat should just work better. If you’re reading this and considering adding a smart thermostat to your home, do some research on their companion apps. While Nest isn’t much better, at least the information you’re seeing on your screen is, well, up to date and accurate.