Night Owl Connect 4+

Coming from the Arlo cameras I knew this system was going to be different, but not this much... cameras work great, definition is there but the app LACKS so many good essential features. I wanted an “upgrade” but can’t believe this app is missing so many good features, even from the gen 1 Arlo cameras which is what I’m coming from, YES! gen 1... Why not have only one screen with all 6,8,10 cameras in it? Can’t put cameras in the order I want, I have to swipe to next screen to see the camera I want to see. Can’t adjust camera brightness from the app, landscape mode? Nope not supported... you can just play and pause recorded clips and select live view from the app, anything else forget about it... the technology is there is just not put to work for some reason. This camera system/app needs a total revamp. I think i’m returning this system and getting a new Arlo... I really want to like this camera system and app, cameras are wireless, easy to mount, easy to install and super easy to sync and range is pretty good but I just can’t keep it with all these simple features missing right now. Hope Night Owl listens to customers concerns and try to deal with them. Thanks in advance if you do.

Looks like Night Owl is listening! We’ll look for future updates, 😎 thank you!

Hello
We are sorry to hear about the missing features in this application, we are working towards making these changes. we ensure you to pass this on to our Application Developers and engineers.

Among the other problems the other reviewers stated, the cameras were all connected peacefully until they needed to be moved to a new spot. Called the technical support who was an extreme waste of space. The dude sat on the phone silently not answering anything. I politely said “hello?” His responsewas filled with a nasty tone “yea im here”. My response was “sir i did what you said and let you know but you sat and said nothing so i assumed the call disconnected”. He basically told me to do what i had been doing already for hours and what he already instructed me to do later in the phone call. I told him there were only two cameras connected to the same app and i was only attempting to reconnect the same cameras i had for months and his response “well thats why. It’s because you have two cameras on the same app” well hey stupid what do you think was on the app for months.... also as an update to the previous complaints in previous reviews, the app team nor camera company fixed any of the issues because the same thing they complained about is the same thing that still happens in other review sites plus on my cameras so 🤷🏽‍♀️

Response to the developer:
Not much to look into as you have absolutely no information on the event because you have yet to contact me via any communication means. Your automated reply further proves the uselessness of this customer service/technical assistance team. “We will look into it!” *continues to finish hotpocket and cheap beer*

We are really sorry for the trouble and we appreciate you bringing this issue to our attention. We will look into this further!

10/30 Update: I went from getting push notifications all day long to nothing at all. Not a one. I prefer being notified all day long than not at all for security reasons, especially at night and when no one is home. I don't know what happened. Feels like the developers were trying to fix something that wasn't broken and now can’t fix what they broke. Shame because I really love the quality and features of the cameras. If only the app would follow suit. 2 stars for the camera. 0 stars for this app.
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Aside from setting the sensitivity to the lowest setting I get notifications all day long when the leaves on the tree blow with the wind...annoying but at least I know it works. Tonight, for some apparent reason, I stopped getting push notifications and I only noticed because I heard a slew of cars driving by and found it weird that my notifications weren’t going off. Appears I wasnt logged in so I tried logging in. Nope. Login failed. Reset a dozen times. Login failed a dozen times. Must be an issue with the app? No idea but not being able to check my cameras is not providing me a secure feeling. Hope it gets corrected sooner than later. Annoying.

Our current application has to be restarted to apply the new type of Network connection, if while in Wifi it works best, whenever this connection changes to a cellular network, then the app itself will need to be restarted to refresh the connection.

Thank you for your patience.