Description

Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password, and more. Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you need to set up a repair, Apple Support will find the best support options available in your area.

Note: Some features are available only in select countries or regions.

You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. For monthly payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly payment plan by going to your account settings on your device after purchase. All plans can be canceled at any time in accordance with your AppleCare+ Terms and Conditions, which can be found at https://www.apple.com/legal/sales-support/applecare/applecareplus/. If you purchase AppleCare+ with Theft and Loss in the United States, your Theft & Loss Insurance Documentation can be found at https://assurantdeviceclaim.com/InsuranceDocuments. See https://www.apple.com/legal/privacy/en-ww for the Apple Privacy Policy.

What’s New

Version 4.0.2

Performance improvements and bug fixes

Introduced in Version 4.0
• All new customized user interface, including Dark Mode support
• Get smarter solutions for even more topics using guided, step-by-step troubleshooting
• It’s now easier to find support for all of your Apple services and subscriptions
• New and improved chat and call experiences

Ratings and Reviews

3.8 out of 5
4.4K Ratings

4.4K Ratings

Danahernan84 ,

Awesome so far

The few problems I’ve had and ended up needing more assistance than I could offer (lol), I’ve gotten on Apple Support with no problems at all. When initially getting on and choosing an option of how I wanted to contact Apple Support, I choose the one that best suites me; I always click on the option of having a real person call me back. & you know, I always got a call back within just a couple of minutes!! The people that have called and helped me through my issues, whether it be simple or very technical for me, someone from Apple has gotten the job done in assisting me and was always very nice about the whole ordeal as well!! So thank you to the men and women at Apple for all of your help, until my next tech endeavor 🤙🏼

apple prisoner ,

Poor Interface Integration

I had an issue attempting to change my Apple ID on my iPhone. The system would not allow me to update any old application, asking me for the password to my old Apple ID that I had deleted through Apple. When looking though the listed browser options for “apple customer support”, I noticed that there was an Apple Support application in the iPhone App Store. Unfortunately, when navigating the application designed for support, there is no easy option to communicate with a support rep, and my technical issues are not listed. With the application on the phone, any attempt to scout the Apple website for support needs will automatically redirect me to the home screen of the support application. Please adjust the support application to pre-open support content associated with the link request from the initial browser search.

Godson Gregor ,

I can’t sign in my Apple ID on my MacBook.

Usually I don’t write reviews but rather give ratings, I’ve been using the Apple support and they’ve been doing great so far (no lies). Today, I updated my MacBook to macOS Catalina and boom everything changed, it won’t let me sign in my Apple ID... I contacted the support as usual and these great women attended to me but couldn’t get the problem fixed... after hours of trying I was told that I’ll be redirected to the engineering department that’ll help with that after safe booting and all... do you know what the department did when I was redirected? Keep ending my conversation before it even started 😂😂 I guess they couldn’t help me out but instead of stressing they kept on putting me off.. I don’t get it, why would I be using a MacBook but can’t use my Apple ID (including AppStore).

Information

Seller
Apple Inc.
Size
37.7 MB
Category
Utilities
Compatibility

Requires iOS 13.1 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Age Rating
4+
Copyright
Price
Free

Supports

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