This app does not work at all !! It’s just like the insurance company that provides this services. (Assurion) The experience I’ve had since February 2, 2023 has been the poorest I’ve ever had being I’ve been a customer for 24 years with Sprint, never was I treated the way T Mobile and the insurance company that handles their claims () First of all they are dishonest and refuse to be accountable for their actions even when it’s proven in black in white!!! A word to the wise!!! Be aware!!!! Also e a ware of the supervisor name NANCY ID#. I C2006 she is a bad look on that company meaning she is not honest at all . My experience with her was so terrible that I’m truly thinking about looking into another provider that does deal with Assurion!! I was my phone wasn’t at time the accident happened, then I told that phone wasn’t the on file the I was told it wasn’t the right the mei # for the phone I filed a claim for wow I only have to phones on my account!!! I can go on about the experience I had all will say is Be AWARE!!!!!!!!!

I have… Had a iPhone 12 promax and I haven’t pain for most for the best insurance every bill cycle in case anything ever happens. Well my phone got stolen, and I was like whatever I will just get another one with my insurance. I have been back-and-forth between T-Mobile and on the phone with Assurance at least 12 times over the last two weeks. T-Mobile store people tell me that I am 100% covered as I know I should be and Assurance kick my claim back, not covered at time of incident they say. I have been a rate and I have paid $249 and I had to go by another iPhone just to get into my accounts through iCloud and stuff I had to add an additional line etc. etc. and furious and I’ve asked to speak with a manager or supervisor three times over the last five days. Each time I willStart the conversation saying I need to speak with a supervisor and three times they guarantee me a call back one time was a designated time the next day at 10 AM… No call I called that evening and they were supposed to call me back that evening hopefully and never still never heard from them. Screw these people I’m still trying to get my rightfully insured phone that I’ve been paying on for two years insurance… For the 11 promax and then the 12 promax and I’ve never used the insurance.

I first got a cell phone and service about two weeks ago through T-Mobile and I am so impressed so far but I do have one concern people keep trading me phones and using same type of phones or computer to be like a added device to get my phone calls or text or whatever other reasons they have like doing evil stuff with the other phones and I think they plan on trying to blame me for those things so if y’all could put a stop to that or at least know what exactly I do on my phone so the people who really matter will know I’m not responsible I would love you guys as much as I am able even more plus it could for future references save me a lot of issues love you guys and beautiful amazing perfect women at us cellular which the store I got phone service at was in the process of switching over to T- Mobile and T-Mobile y’all are incredible KUDOOOOS peeps!

What a mistake switching to T-Mobile. In January 2022 I changed cell phone providers. I also bought 2 new iPhones from T-Mobile. I was told at the time my bill for me and my 20 year old grandson would be $150 per month. This was a $15 a month savings from my AT&T bill. Well my first bill from T-Mobile comes and it’s $190. So I call T-Mobile and the agent reduces the bill to $150 and tells me it won’t happen again. We’ll March comes and now my bill is $172. So I call again and this time I’m told that’s the bill. Nothing can be done. So I pay off one phone and cancel the phone insurance. Now in a couple months I’ll pay off the other phone, lose the promotion, and change back to my original provider. Here’s the point. I understand that T-Mobile salespeople are on commission and they stretch the truth or just flat out lie to make a sale. But I asked him twice about the bill, my grandson was standing right there and he said it would be $150. Why be dishonest? Why flat out lie? As far as the reception goes now and then I get ‘No Network Connection’ on my phone. I drive rideshare sometimes so this is important. I do have the ‘max plan’. I definitely don’t recommend T-Mobile. What a dishonest company.