I’ve had nothing but issues with the app. I log in and always click on stay logged in box but every single time I go back I have to log back in. Also when I try to pay I always get the something went wrong message is also come to my attention while checking my phone settings and searching for the Wi-Fi network that this network Xfinity offers its prepaid customers is not secured!! you have customers like myself who can’t afford the ridiculous prices you have for internet/cable and we still remain with your service but end up getting screwed. We are still paying to get this service the least you can do is make this app work without issues and give us a secured network because is what we all think we are getting.

This app is trash which honestly is not surprising based off of Xfinity’s overall historically poor customer service. The app has worked maybe once for me and that was over a year ago. I’ve spoken to customer service representatives several times. They all apologize but tell me they don’t know what’s happening. This is not a one off thing this is every single month. When I log in the account page just loads and loads but never actually loads. I have to call and pay through the automated service. Which wouldn’t be such a big deal but not being able to gain access to the app also means that I can’t gain access to any of the other features that are supposed to be there. Like resetting my Wi-Fi router seeing how many days I have left before my service needs to be refilled or anything else I’m supposed to be able to do on the app. I even asked if they could switch me over to the Xfinity NOW prepaid service, which they said they can’t do, that I would have to buy a new router for Xfinity NOW and set up a new account. This will be my last month with Xfinity prepaid, it’s too much of a hassle to do the simplest thing like pay for my next month, when other companies would love to take my money while giving me a properly working app to do so.

This is my 1st month having Xfinity prepaid. While the internet is decent but the App and website are both broken for refilling the service . This is beyond ridiculous, I understand if the app is bad but even your regular site is broken so none of us can refill ? Also when I first received the modem , there was a problem with the connection so I waited 5 days for the technician to come and the customer service claimed she would credit me those 5 days , but I just called the automated system and checked my account and those 5 days was never credited . I like the idea for not having a contact but $45 is not exactly cheap either with the speed that we are getting and the customer service is beyond unacceptable . Prepaid is not cheaper internet than regular accounts from what I can see with your promotion with regular account so please get it together Comcast , you are such a big company so it is baffling that your app and site are both broken for something as simple as us wanting to pay you !

I’ve had this service for two weeks now and I haven’t been able to log in on the app once because it keeps saying “Something went wrong.”The most baffling part is I can’t even access my account on their website, the only thing it lets me do is log in and sit on the home page. If I try to go to my account it says, “Something went wrong.” It’s just ridiculous, I don’t even know how I would pay my bill. The wifi is okay I guess.. It’s always up and down, you can’t keep a good connection at all. Complete waste of money in my opinion. I’m never getting this wifi service ever again especially not for no dang 45 dollars. The only good thing about it is there’s no contract but that’s about it.