My Doctor Online (NCAL Only)

Name: My Doctor Online (NCAL Only)
Rating: 4.8 (88476 reviews)
Author: Kaiser Permanente

Medical

Free

88K Ratings
Age Rating

13+
Years
Category

Medical
Developer

Kaiser Permanente
Language

EN
+ 1 More
Size

461.2
MB

My Doctor Online app is transitioning its features to the Kaiser Permanente app. In preparation, we recommend downloading our Kaiser Permanente app to manage your care and coverage quickly and securely.

Ratings & Reviews

4.8

out of 5

88K Ratings

Recent problems
May 4
Laird of Dunans
I have used the app for a few months now and have found it very helpful. Lately however I can not get to the area’s I want to visit. I click on the area I want to see and it tells me I am leaving the app and going to the Kaiser website. The screen goes black and the blue line at the bottom starts to move. Then a page shows up about what I am looking for and the blue line stops right around the e in Kaiser. The page freezes and I can not click anything on it. Sometimes the cookies page shows up and freezes. Please fix this issue. Like I said before I have used this app for many months and have not had any issues with it. I think it is a good app. Please get in touch with the Kaiser team and see what is going on.

Developer Response
We're in the process of transitioning to a single app, the Kaiser Permanente app, to streamline the way you manage your care. During this process, some things may look different, including switching you to a web browser. Thank you for your patience and understanding during this transition period.
Recent problems
May 4
Laird of Dunans

I have used the app for a few months now and have found it very helpful. Lately however I can not get to the area’s I want to visit. I click on the area I want to see and it tells me I am leaving the app and going to the Kaiser website. The screen goes black and the blue line at the bottom starts to move. Then a page shows up about what I am looking for and the blue line stops right around the e in Kaiser. The page freezes and I can not click anything on it. Sometimes the cookies page shows up and freezes. Please fix this issue. Like I said before I have used this app for many months and have not had any issues with it. I think it is a good app. Please get in touch with the Kaiser team and see what is going on.
Developer Response May 13
We're in the process of transitioning to a single app, the Kaiser Permanente app, to streamline the way you manage your care. During this process, some things may look different, including switching you to a web browser. Thank you for your patience and understanding during this transition period.
Adding children to moms app.
02/17/2023
audisaok1977
I would just like to say that Kaiser and the world need to “get with it”!! Ideally, I would have loved to be married with two kids just like the whole world is right? WRONG!! I myself have two beautiful children with two separate and different fathers, who have both been ordered to provide health coverage for their children via the department of child support. One of my kids gets Medi-Cal and the other has Kaiser paid directly by her dad. He however, is not a Kaiser member and uses his free VA benefits instead. So the problem I have is, that Kaiser does not allow the custodial parent to add her children in the MyDr app because I’m not the account owner. This is very frustrating as a mother who has 100% physical custody and care of her kids and still can’t possibly get allowed ACCESS to her child's medical information and can’t utilize the “app” for BOTH CHILDREN! I have 50/50 legal custody of my children but I don’t have the ability to add my child to the app because I’m not the one who pays for the membership??????!!!!!!! Please fix this and allow the custodial parent to add her kids to the app. So maybe I can get her appointment reminders and prescription refills instead of the “dad” who doesn’t “do” anything except pay for the insurance!!! Ty.
Adding children to moms app.
02/17/2023
audisaok1977

I would just like to say that Kaiser and the world need to “get with it”!! Ideally, I would have loved to be married with two kids just like the whole world is right? WRONG!! I myself have two beautiful children with two separate and different fathers, who have both been ordered to provide health coverage for their children via the department of child support. One of my kids gets Medi-Cal and the other has Kaiser paid directly by her dad. He however, is not a Kaiser member and uses his free VA benefits instead. So the problem I have is, that Kaiser does not allow the custodial parent to add her children in the MyDr app because I’m not the account owner. This is very frustrating as a mother who has 100% physical custody and care of her kids and still can’t possibly get allowed ACCESS to her child's medical information and can’t utilize the “app” for BOTH CHILDREN! I have 50/50 legal custody of my children but I don’t have the ability to add my child to the app because I’m not the one who pays for the membership??????!!!!!!! Please fix this and allow the custodial parent to add her kids to the app. So maybe I can get her appointment reminders and prescription refills instead of the “dad” who doesn’t “do” anything except pay for the insurance!!! Ty.
Rediculous
12/15/2022
fjjdtikddwydfujxih
I had a rash break out on my face 2weeks ago. After trying a few days to deal with it myself (and it spreading and causing my under eye to swell) I made an appt-for 3 days later-earliest I could get in) with a primary care dr—NOT my dr just a random dr who had an available time. I went directly from work so I had on full face makeup to cover the rash. This dr stood 5 feet away from me and leaned a bit toward me and diagnosed rosacea (?). I’ve been to a dermatologist enough to know they remove any makeup over the area, use a very bright light and a magnifying lens to check the rash out before they prescribe some medication that can have side effects. When I requested to see a dermatologist she prescribed a an oral medication and told me if it wasn’t gone in 10-14 more days call back. When I requested AGAIN to see a dermatologist because IT IS NOT ROSACEA, she referred me to an online derm appt. First off, if my car breaks down, I do not call a refrigerator repair person. I call a car repair person. And I don’t send them photographs of what the problem is. THIS IS AWFUL MEDICAL PRACTICE! Thank god it was a rash and not cancer!!! I healed the rash with Allegra and vaseline. Now That it’s all but gone, 2 1/2 weeks later, I have an appt scheduled with an online dermatologist for a week from now…great =\
Rediculous
12/15/2022
fjjdtikddwydfujxih

I had a rash break out on my face 2weeks ago. After trying a few days to deal with it myself (and it spreading and causing my under eye to swell) I made an appt-for 3 days later-earliest I could get in) with a primary care dr—NOT my dr just a random dr who had an available time. I went directly from work so I had on full face makeup to cover the rash. This dr stood 5 feet away from me and leaned a bit toward me and diagnosed rosacea (?). I’ve been to a dermatologist enough to know they remove any makeup over the area, use a very bright light and a magnifying lens to check the rash out before they prescribe some medication that can have side effects. When I requested to see a dermatologist she prescribed a an oral medication and told me if it wasn’t gone in 10-14 more days call back. When I requested AGAIN to see a dermatologist because IT IS NOT ROSACEA, she referred me to an online derm appt. First off, if my car breaks down, I do not call a refrigerator repair person. I call a car repair person. And I don’t send them photographs of what the problem is. THIS IS AWFUL MEDICAL PRACTICE! Thank god it was a rash and not cancer!!! I healed the rash with Allegra and vaseline. Now That it’s all but gone, 2 1/2 weeks later, I have an appt scheduled with an online dermatologist for a week from now…great =\
Sign in Issue
01/30/2024
K Roar
Since I changed my password it will only work on Kaiser’s Website and not on the app. I’ve checked my saved password to see if it was wrong, but it is correct. I even tried keying it in and checking at different times of the day and evening. Kaiser wants me to check in to my appointments using the app. The clerk working at the check in desk told me she had an IT issue with hers that took 2 Years to resolve. Ugh! Any suggestions to how to resolve the issue before my demise.New password was sent by IT through snail mail. Which was something I told them not to do, the new one I already had worked on the website. Once they issued a new one, I was cut off for a week. I received over 14 emails directing me to the website which was unavailable! I had appointments, messages from Drs., billing, an RX to order, and lab results. I was forced to call on the glitchy phone system. 8 calls later I got 2 things done. My RX didn’t come by mail, even though I talked to pharmacy. It required another call, and having someone else pick it up, because I became too sick to go. New password words online like the old one, but not on the new and updated app. Today the app doesn’t even load. More work needed.
Sign in Issue
01/30/2024
K Roar

Since I changed my password it will only work on Kaiser’s Website and not on the app. I’ve checked my saved password to see if it was wrong, but it is correct. I even tried keying it in and checking at different times of the day and evening. Kaiser wants me to check in to my appointments using the app. The clerk working at the check in desk told me she had an IT issue with hers that took 2 Years to resolve. Ugh! Any suggestions to how to resolve the issue before my demise.New password was sent by IT through snail mail. Which was something I told them not to do, the new one I already had worked on the website. Once they issued a new one, I was cut off for a week. I received over 14 emails directing me to the website which was unavailable! I had appointments, messages from Drs., billing, an RX to order, and lab results. I was forced to call on the glitchy phone system. 8 calls later I got 2 things done. My RX didn’t come by mail, even though I talked to pharmacy. It required another call, and having someone else pick it up, because I became too sick to go. New password words online like the old one, but not on the new and updated app. Today the app doesn’t even load. More work needed.

Thanks for using the My Doctor Online app! This will be the last version of the app before we transition to the Kaiser Permanente app. Please continue to manage your care with the KP app.

Version 9.6 Jul 16

Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- User Content
- Identifiers
- Sensitive Info
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Kaiser Permanente
Size: 461.2 MB
Category: Medical
Compatibility: Requires iOS 16.2 or later.

iPhone
Requires iOS 16.2 or later.

iPad
Requires iPadOS 16.2 or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English and Spanish
Age Rating: 13+

13+

Learn More

Infrequent
Medical Treatment information

Contains
Health or Wellness Topics