My Doctor Online (NCAL Only)

Name: My Doctor Online (NCAL Only)
Rating: 4.8 (88272 reviews)
Author: Kaiser Permanente

Medical

Free

88K Ratings
Ages

13+
Years
Category

Medical
Developer

Kaiser Permanente
Language

EN
+ 1 More
Size

451.4
MB

Manage care for you and your family in one convenient place. It’s simple and convenient to get personalized health reminders and information from your doctor. The My Doctor Online app is for Kaiser Permanente Northern California members. • Get the care that works best for common concerns, including E-visits for advice, prescriptions, and tests. • Get timely notifications about appointments, screenings, immunizations, surgeries and procedures, pregnancy, diabetes, and more. • See your doctor with a video visit. • Schedule and manage primary and specialty appointments for you and your family. • Refill prescriptions. • View test results and other information in your medical record. • Find doctors and medical office locations. To get started, download and launch the app. Sign-in with your kp.org user ID and password. A Northern California member without a kp.org user ID and password can register from the app – just tap “Sign-In Help.” Once you sign-in, enable app notifications.

Ratings & Reviews

4.8

out of 5

88K Ratings

My Doctor Online- Kaiser:
10/18/2023

dawgfun
The recent upgrade has issues that need to be resolved. The older version was working quite well, but this new version tends to shut down, with a message, “Try again later.” When you’re having medical issues and need to schedule appointments, reorder medication, send secure messages to your doctor, or look up lab reports, constant “try again later” messages delay the process of taking care of your health needs. Tech needs to get these issues fixed right away. On the other hand, when working well, the updated version seems to be headed in the right direction with ease of finding the correct category for information.
My Doctor Online- Kaiser:
10/18/2023

dawgfun

The recent upgrade has issues that need to be resolved. The older version was working quite well, but this new version tends to shut down, with a message, “Try again later.” When you’re having medical issues and need to schedule appointments, reorder medication, send secure messages to your doctor, or look up lab reports, constant “try again later” messages delay the process of taking care of your health needs. Tech needs to get these issues fixed right away. On the other hand, when working well, the updated version seems to be headed in the right direction with ease of finding the correct category for information.
Adding children to moms app.
02/17/2023

audisaok1977
I would just like to say that Kaiser and the world need to “get with it”!! Ideally, I would have loved to be married with two kids just like the whole world is right? WRONG!! I myself have two beautiful children with two separate and different fathers, who have both been ordered to provide health coverage for their children via the department of child support. One of my kids gets Medi-Cal and the other has Kaiser paid directly by her dad. He however, is not a Kaiser member and uses his free VA benefits instead. So the problem I have is, that Kaiser does not allow the custodial parent to add her children in the MyDr app because I’m not the account owner. This is very frustrating as a mother who has 100% physical custody and care of her kids and still can’t possibly get allowed ACCESS to her child's medical information and can’t utilize the “app” for BOTH CHILDREN! I have 50/50 legal custody of my children but I don’t have the ability to add my child to the app because I’m not the one who pays for the membership??????!!!!!!! Please fix this and allow the custodial parent to add her kids to the app. So maybe I can get her appointment reminders and prescription refills instead of the “dad” who doesn’t “do” anything except pay for the insurance!!! Ty.
Adding children to moms app.
02/17/2023

audisaok1977

I would just like to say that Kaiser and the world need to “get with it”!! Ideally, I would have loved to be married with two kids just like the whole world is right? WRONG!! I myself have two beautiful children with two separate and different fathers, who have both been ordered to provide health coverage for their children via the department of child support. One of my kids gets Medi-Cal and the other has Kaiser paid directly by her dad. He however, is not a Kaiser member and uses his free VA benefits instead. So the problem I have is, that Kaiser does not allow the custodial parent to add her children in the MyDr app because I’m not the account owner. This is very frustrating as a mother who has 100% physical custody and care of her kids and still can’t possibly get allowed ACCESS to her child's medical information and can’t utilize the “app” for BOTH CHILDREN! I have 50/50 legal custody of my children but I don’t have the ability to add my child to the app because I’m not the one who pays for the membership??????!!!!!!! Please fix this and allow the custodial parent to add her kids to the app. So maybe I can get her appointment reminders and prescription refills instead of the “dad” who doesn’t “do” anything except pay for the insurance!!! Ty.
Rediculous
12/15/2022

fjjdtikddwydfujxih
I had a rash break out on my face 2weeks ago. After trying a few days to deal with it myself (and it spreading and causing my under eye to swell) I made an appt-for 3 days later-earliest I could get in) with a primary care dr—NOT my dr just a random dr who had an available time. I went directly from work so I had on full face makeup to cover the rash. This dr stood 5 feet away from me and leaned a bit toward me and diagnosed rosacea (?). I’ve been to a dermatologist enough to know they remove any makeup over the area, use a very bright light and a magnifying lens to check the rash out before they prescribe some medication that can have side effects. When I requested to see a dermatologist she prescribed a an oral medication and told me if it wasn’t gone in 10-14 more days call back. When I requested AGAIN to see a dermatologist because IT IS NOT ROSACEA, she referred me to an online derm appt. First off, if my car breaks down, I do not call a refrigerator repair person. I call a car repair person. And I don’t send them photographs of what the problem is. THIS IS AWFUL MEDICAL PRACTICE! Thank god it was a rash and not cancer!!! I healed the rash with Allegra and vaseline. Now That it’s all but gone, 2 1/2 weeks later, I have an appt scheduled with an online dermatologist for a week from now…great =\
Rediculous
12/15/2022

fjjdtikddwydfujxih

I had a rash break out on my face 2weeks ago. After trying a few days to deal with it myself (and it spreading and causing my under eye to swell) I made an appt-for 3 days later-earliest I could get in) with a primary care dr—NOT my dr just a random dr who had an available time. I went directly from work so I had on full face makeup to cover the rash. This dr stood 5 feet away from me and leaned a bit toward me and diagnosed rosacea (?). I’ve been to a dermatologist enough to know they remove any makeup over the area, use a very bright light and a magnifying lens to check the rash out before they prescribe some medication that can have side effects. When I requested to see a dermatologist she prescribed a an oral medication and told me if it wasn’t gone in 10-14 more days call back. When I requested AGAIN to see a dermatologist because IT IS NOT ROSACEA, she referred me to an online derm appt. First off, if my car breaks down, I do not call a refrigerator repair person. I call a car repair person. And I don’t send them photographs of what the problem is. THIS IS AWFUL MEDICAL PRACTICE! Thank god it was a rash and not cancer!!! I healed the rash with Allegra and vaseline. Now That it’s all but gone, 2 1/2 weeks later, I have an appt scheduled with an online dermatologist for a week from now…great =\
Sign in Issue
01/30/2024

K Roar
Since I changed my password it will only work on Kaiser’s Website and not on the app. I’ve checked my saved password to see if it was wrong, but it is correct. I even tried keying it in and checking at different times of the day and evening. Kaiser wants me to check in to my appointments using the app. The clerk working at the check in desk told me she had an IT issue with hers that took 2 Years to resolve. Ugh! Any suggestions to how to resolve the issue before my demise.New password was sent by IT through snail mail. Which was something I told them not to do, the new one I already had worked on the website. Once they issued a new one, I was cut off for a week. I received over 14 emails directing me to the website which was unavailable! I had appointments, messages from Drs., billing, an RX to order, and lab results. I was forced to call on the glitchy phone system. 8 calls later I got 2 things done. My RX didn’t come by mail, even though I talked to pharmacy. It required another call, and having someone else pick it up, because I became too sick to go. New password words online like the old one, but not on the new and updated app. Today the app doesn’t even load. More work needed.
Sign in Issue
01/30/2024

K Roar

Since I changed my password it will only work on Kaiser’s Website and not on the app. I’ve checked my saved password to see if it was wrong, but it is correct. I even tried keying it in and checking at different times of the day and evening. Kaiser wants me to check in to my appointments using the app. The clerk working at the check in desk told me she had an IT issue with hers that took 2 Years to resolve. Ugh! Any suggestions to how to resolve the issue before my demise.New password was sent by IT through snail mail. Which was something I told them not to do, the new one I already had worked on the website. Once they issued a new one, I was cut off for a week. I received over 14 emails directing me to the website which was unavailable! I had appointments, messages from Drs., billing, an RX to order, and lab results. I was forced to call on the glitchy phone system. 8 calls later I got 2 things done. My RX didn’t come by mail, even though I talked to pharmacy. It required another call, and having someone else pick it up, because I became too sick to go. New password words online like the old one, but not on the new and updated app. Today the app doesn’t even load. More work needed.

Our latest updates include • Improved usability and performance. Love the app? Share your thoughts by leaving a rating or review. Your feedback matters.

Version 9.3

11/20/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- User Content
- Identifiers
- Sensitive Info
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics