COUNTRY Financial Mobile

Name: COUNTRY Financial Mobile
Rating: 3.5 (93 reviews)
Author: COUNTRY Financial

Finance

Free

93 Ratings
Ages

4+
Years
Category

Finance
Developer

COUNTRY Financial
Language

EN
English
Size

21.2
MB

COUNTRY Financial® Mobile was created with one goal– keeping your policy and account information at your fingertips, all day, every day. Need to view your insurance card in a hurry, pay your bill over your morning coffee, or contact your rep? You can do all of that and more with our mobile app. Access your information when you need it, with personal assistance just a moment away. ~~~~~~~~~~ FEATURES ~~~~~~~~~~ - Register policy info and accounts easily - Use the dashboard to view billing, policy, and account information - Manage bills, payment options, and recurring payments - View payment history - Access insurance ID cards - Request roadside assistance 24/7 - Report an auto or property claim - View claim status and details - Interact with your rep ~~~~~~~~~~ SUPPORT ~~~~~~~~~~ Problems with the app? Call 866-COUNTRY (1-866-268- 6879) or visit https://www.countryfinancial.com/en/client-support/online-account-access.html for assistance. Terms of Use - https://www.countryfinancial.com/en/terms-of-use.html   Privacy and Security Policy - https://www.countryfinancial.com/en/privacy-and-security.html Terms and Conditions - https://www.countryfinancial.com/en/terms-of-use/terms-and-conditions.html Visit Us: COUNTRYFinancial.com Follow us on Twitter: @helloCOUNTRY Follow us on Facebook and Instagram: @COUNTRYFinancial

Ratings & Reviews

3.5

out of 5

93 Ratings

Good app, missing something
07/03/2019

riversandrhoades
It would be nice if you could see your upcoming bills in the app instead of having to go into the browser. I’m more concerned about what bills I have coming up than I am about what bills I’ve already paid, so I end up having to go on the website anyway. The app itself is well laid out though.

Developer Response
Thank you for the feedback! We'll be releasing upgrades to our Billing & Payments areas soon which include the experience you're seeking for upcoming bills. Please be sure to update to the latest versions when they become available. If you have additional feedback, please reach us at COUNTRYFinancialMobile@countryfinancial.com.
Good app, missing something
07/03/2019

riversandrhoades

It would be nice if you could see your upcoming bills in the app instead of having to go into the browser. I’m more concerned about what bills I have coming up than I am about what bills I’ve already paid, so I end up having to go on the website anyway. The app itself is well laid out though.
Developer Response 01/10/2020
Thank you for the feedback! We'll be releasing upgrades to our Billing & Payments areas soon which include the experience you're seeking for upcoming bills. Please be sure to update to the latest versions when they become available. If you have additional feedback, please reach us at COUNTRYFinancialMobile@countryfinancial.com.
Roadside Assistance “Submit your request through the app”
05/26/2022

AnswerBook
I submitted a roadside assistance request through the app. I got a status of “in progress” and a reference number. I waited for an hour and called in finally just to find out nothing was on file or in place. Given there is no support for the app itself or any place to submit issues, this is literally the only way I can let you know of the bug in your app. Hopefully you can get this fixed and spare more people their time and frustration.

Developer Response
Hello, we appreciate your feedback and apologize for any inconvenience. Feel free to reach out to us at COUNTRYFinancialMobile@countryfinancial.com, if you would like to provide more information about your issue so that we may help address it. Thank you!
Roadside Assistance “Submit your request through the app”
05/26/2022

AnswerBook

I submitted a roadside assistance request through the app. I got a status of “in progress” and a reference number. I waited for an hour and called in finally just to find out nothing was on file or in place. Given there is no support for the app itself or any place to submit issues, this is literally the only way I can let you know of the bug in your app. Hopefully you can get this fixed and spare more people their time and frustration.
Developer Response 05/27/2022
Hello, we appreciate your feedback and apologize for any inconvenience. Feel free to reach out to us at COUNTRYFinancialMobile@countryfinancial.com, if you would like to provide more information about your issue so that we may help address it. Thank you!
Would be nice if it were usable.
03/22/2021

lvcigarz
I have tried several times to simply register my policies on this app. The DOB tool does not work. It shows only Jan, Feb, Mar. Yesterday it only showed dates up to the 21st. I deleted the app yesterday and reinstalled the app today. Now the dates are 1 through 31, but the months are still Jan, Feb, Mar.I am running the latest OS on a brand new iPad. Tried it on my old iPad with latest OS and same result. Same on my iPhone X Plus with latest OS.

Developer Response
Thanks for the feedback! We recommend updating the year field first which should allow the other month options to populate. Please reach us at COUNTRYFinancialMobile@countryfinancial.com for further support or questions. Thank you!
Would be nice if it were usable.
03/22/2021

lvcigarz

I have tried several times to simply register my policies on this app. The DOB tool does not work. It shows only Jan, Feb, Mar. Yesterday it only showed dates up to the 21st. I deleted the app yesterday and reinstalled the app today. Now the dates are 1 through 31, but the months are still Jan, Feb, Mar.I am running the latest OS on a brand new iPad. Tried it on my old iPad with latest OS and same result. Same on my iPhone X Plus with latest OS.
Developer Response 04/14/2021
Thanks for the feedback! We recommend updating the year field first which should allow the other month options to populate. Please reach us at COUNTRYFinancialMobile@countryfinancial.com for further support or questions. Thank you!
Improvement noted and a suggestion…
07/14/2021

jccmrfrd
Good job adding face recognition. Some phones don’t have a fingerprint recognition capability. Suggested improvement: include the capability to import insurance cards to Apple Wallet. St Farm has this and its very convenient. Thanks!

Developer Response
Thanks for the feedback! We appreciate the recommendation on improving the ease of use of our digital auto insurance card. We'll take this into consideration for future planning. Feel free to reach us at COUNTRYFinancialMobile@countryfinancial.com with any additional comments. We love hearing from you! Thank you!
Improvement noted and a suggestion…
07/14/2021

jccmrfrd

Good job adding face recognition. Some phones don’t have a fingerprint recognition capability. Suggested improvement: include the capability to import insurance cards to Apple Wallet. St Farm has this and its very convenient. Thanks!
Developer Response 07/22/2021
Thanks for the feedback! We appreciate the recommendation on improving the ease of use of our digital auto insurance card. We'll take this into consideration for future planning. Feel free to reach us at COUNTRYFinancialMobile@countryfinancial.com with any additional comments. We love hearing from you! Thank you!

Technical upgrades and bug fixes

Version 7.2.0

Feb 21

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location