I don’t normally write these unless something is super awesome and I’d like people to know it’s out there or I’ve had a problem with an app or website that someone else might have had and something can be done to correct it. Mediocre apps are just mediocre and neither here nor there. This glitch might be a website issue, an app issue or a combination. And hopefully it will be examined and corrected; especially if it’s an Athena glitch. So, when my doctor told me to log into the Athena portal he didn’t say the word app. But many portals have apps, so naturally I checked and wallah! There was one. I downloaded it and all my info appeared there. Except meds, dosages and directions for taking them. Long story short, after calling around I found out. There’s a website AND app. The app, I was told isn’t popular and most patients use the website. Sure enough all my meds are on the website and if some are repeats I can delete them. Cool. However, upon logging in a couple times I got an alert: your browser (safari for iPhone ) is out of date. It wouldn’t open. I updated my phone which updated to the latest version of safari since it’s an Apple app. But I still couldn’t log on because I got the same alert. Well… not sure what I can do except alert the developers or post a review. Again, not sure where the problem lies. But it IS with Athena ultimately. And I hope they address it or find someone who can. Til then, I guess my meds are a mystery unless I call the doctor’s office for a list of the info on the app. Ugh.
Hello Holly, thank you for your detailed review. Are you able to update your review and write out step-by-step what you're doing before you hit the screen where it says your browser is out of date? This will assist us in sharing this with our development team to dig into this issue. In the interim, you can always login to your Patient Portal by visiting https://www.athenahealth.com/patient-login Once logged in to the Patient Portal, you'll be able to see your medications. - athenaPatient Team