Disneyland®

Name: Disneyland®
Rating: 4.7 (1715554 reviews)
Author: Disney

Maps, Wait Times, Park Hours

Only for iPhone

Free · In‑App Purchases

1.7M Ratings
Ages

4+
Years
Category

Travel
Developer

Disney
Language

EN
English
Size

519.9
MB

iPhone

Download the official app for the Disneyland® Resort! Enhance your next visit with an enchanting mobile experience. Buy your tickets, use the complimentary Disney Genie service planning tool, browse maps, locate Disney Characters appearing throughout the parks and much more! Make your theme park visit easier and more fun by taking advantage of our complimentary new Disney Genie service, which grants you a personalized itinerary that seamlessly maps out your special day with updates that continue during your visit. Create your very own personal Tip Board to track estimated wait times for your favorite experiences and more. Quickly access current estimated wait times and forecasted wait times for attractions, check park hours, find Character Greetings, view showtimes and more. Buy park tickets* and make park reservations with the app and show your barcode at the gate for admission when you first get to the park! No e-tickets to print out. Order Ahead and Save Time: Enjoy mobile food and beverage ordering at select dining locations. Make Dining Plans: Browse restaurant menus and make dining reservations right on your device. Then, conveniently check in for your reservation via the app at participating locations. No reservation? You can add your party to the mobile walk-up list at select restaurants (subject to availability). View Disney PhotoPass® photos: Enjoy unlimited digital downloads of your photos taken on select days by our professionally trained Disney PhotoPass photographers at magical must have iconic locations and select attractions when you purchase Disney PhotoPass+ or Disney Genie+ service. Don’t forget to ask your Disney PhotoPass photographers for Magic Shots to add those extra shots only available from Disney PhotoPass® service. † Save time at the Hotels of the Disneyland Resort: Manage your hotel reservations, start your check-in process, get reservation updates and more! Exploring Made Easy: Find what you’re looking for quickly with GPS-enabled maps that show your location and the attractions, restaurants, shops and more near you. A Must-Have for Magic Key holders: Link your Magic Key pass to access your discounts at select dining and merchandise locations. Show your Magic Key pass via the Disneyland app when you arrive! Locate Favorite Characters: You’ll magically know when and where Disney Characters are appearing in the parks. The Details You Need: See park hours, schedules, accessibility information and descriptions for attractions, dining and more. *U.S. and Japan residents only. **Legacy Passholders: Don’t forget to bring your Passport and valid photo ID! You’ll still need to show a valid Annual Passport card for Passholder discounts and more. †Disney PhotoPass is subject to the Disney PhotoPass terms and expiration policy. Note: Some app features require location data or for you to register by providing your full name, country, birthdate and email address in order to use them. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. Optional planning tools may also ask you about your travel party or allow you to save a credit card to your profile for online purchases. This app provides you with the option to receive push notifications for information relating to your visit to a Park or stay at a Disney Resort hotel. Features include the ability to make purchases and require a Wi-Fi or mobile carrier data connection. Must be 18 years or older to make purchases. Terms of Use: http://disneytermsofuse.com/ Privacy Policy: https://disneyprivacycenter.com/ US State Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-privacy-rights/ Do Not Sell My Personal Information Rights: https://privacy.twdc.com/dnssmpi

Ratings & Reviews

4.7

out of 5

1.7M Ratings

Issues with both food mobile order and merchandise mobile check out
03/19/2023

NCL:81
Before I had no issues with mobile ordering food and the merchandise mobile check out at Disneyland and Dca parks. I love this feature so much since it helps to lessen the wait time to purchase and get our food. I also love being able to select and purchase my souvenirs at the stores that offer mobile shopping. It great being able to purchase my items with scanning my phone and pay on my phone. But lately these 2 features I love are no longer working so great as they were before. Since the last update it’s that I’m noticing the problem started. When I’m ready to pay on my phone it keeps giving me an error message that it’s not accepting my credit card. I’ve even tried adding a new card and it will work for the first transaction on that new card but when I try to use the card again to purchase something else that error message shows up again. I’ve tried resetting my phone even offloading and reloading the app and still get the same error message. I’ve also tried deleting the cards saved on my profile and putting one at a time but nothing seems to work. Another thing that is no longer showing is past merchandise purchase history made through merchandise mobile checkout. Before all the items I purchased within the last 30 days would appear in the history list but now nothing show there. I have sent my feedback through the app on the help section. Please look into this and fix this! Thank you

Developer Response
Please head to the feature menu (☰) at the bottom of the app and select "My Profile." Select "Payment Method" from the list of options. That is where you will find the option to add or update your payment methods. Please also ensure that your billing address matches what is listed on your credit card bill. For additional assistance, please send us a message in the app by going to the More (☰) tab and selecting "Send Us Your Feedback" in the Help menu.
Issues with both food mobile order and merchandise mobile check out
03/19/2023

NCL:81

Before I had no issues with mobile ordering food and the merchandise mobile check out at Disneyland and Dca parks. I love this feature so much since it helps to lessen the wait time to purchase and get our food. I also love being able to select and purchase my souvenirs at the stores that offer mobile shopping. It great being able to purchase my items with scanning my phone and pay on my phone. But lately these 2 features I love are no longer working so great as they were before. Since the last update it’s that I’m noticing the problem started. When I’m ready to pay on my phone it keeps giving me an error message that it’s not accepting my credit card. I’ve even tried adding a new card and it will work for the first transaction on that new card but when I try to use the card again to purchase something else that error message shows up again. I’ve tried resetting my phone even offloading and reloading the app and still get the same error message. I’ve also tried deleting the cards saved on my profile and putting one at a time but nothing seems to work. Another thing that is no longer showing is past merchandise purchase history made through merchandise mobile checkout. Before all the items I purchased within the last 30 days would appear in the history list but now nothing show there. I have sent my feedback through the app on the help section. Please look into this and fix this! Thank you
Developer Response 03/22/2023
Please head to the feature menu (☰) at the bottom of the app and select "My Profile." Select "Payment Method" from the list of options. That is where you will find the option to add or update your payment methods. Please also ensure that your billing address matches what is listed on your credit card bill. For additional assistance, please send us a message in the app by going to the More (☰) tab and selecting "Send Us Your Feedback" in the Help menu.
Beware Buying Tickets!
07/09/2018

iAC30
Got charged for tickets that I never got. No confirmation number, email or any trace of the purchase within the app or anywhere else. Will never use this app to try to purchase tickets again. Error message of missing information. Checked and made sure my credit card number and names of people I was purchasing for were correct and I got the error message again, but still no tickets. Just a pending charge from Disney on my credit card when I checked my credit card account a few minutes later for $460. So upsetting while trying to buy two 2 day park tickets with MaxPass for some friends who are visiting with their kids to help lessen the cost for them. Instead I lose sleep the entire night waiting to see if somehow an email with the tickets would show up or if they would show within the app. NOTHING! Showed up at the ticket booth and there was no record of the tickets so I ended up paying again. Decided to just pay for two 2 day park tickets without MaxPass for $420. The previous charge of $460 is still pending on my credit card. Now I will have to find some time during the day to deal with this at guest relations.
Beware Buying Tickets!
07/09/2018

iAC30

Got charged for tickets that I never got. No confirmation number, email or any trace of the purchase within the app or anywhere else. Will never use this app to try to purchase tickets again. Error message of missing information. Checked and made sure my credit card number and names of people I was purchasing for were correct and I got the error message again, but still no tickets. Just a pending charge from Disney on my credit card when I checked my credit card account a few minutes later for $460. So upsetting while trying to buy two 2 day park tickets with MaxPass for some friends who are visiting with their kids to help lessen the cost for them. Instead I lose sleep the entire night waiting to see if somehow an email with the tickets would show up or if they would show within the app. NOTHING! Showed up at the ticket booth and there was no record of the tickets so I ended up paying again. Decided to just pay for two 2 day park tickets without MaxPass for $420. The previous charge of $460 is still pending on my credit card. Now I will have to find some time during the day to deal with this at guest relations.
Not easy to navigate
12/08/2021

Tyranamar
There is no way on the site to convert your regular ticket to a season pass. You have to wait until the day you do your ticket. So we miss going all those days between now and our visit. And we miss out on all of the perks of being a pass member before our visit. Totally bogus. Also, can’t find an easy way to plan my visit. Like where you click on different rides and restaurants and it makes an itinerary for you. Like this first, then this. Instead I’m writing it all down. Also won’t let you make restaurant reservations until 2 months before. Many of us make reservations months before that and should be rewarded for being early. If you are worried about no shows just make confirmation a week before and the day before manditory or you lose your spot. I found out all of this after I sent in a complaint. Instead of the website just explaining these things it let me frustratedly navigate around the site until I was using words of frustration in my complaint - not curse words. And then I was chastised by a cast member for using colorful language rather than validated that this whole thing was a frustrating mess. I’m not looking forward to a visit I should be very excited about. I would now give this site a minus one if I could. They actually e-mailed me and told me I needed to complain somewhere else if I needed to complain (which I did at the same time as this review and heard nothing). The vacation of my dreams! Bureaucracy!

Developer Response
Hi! We are sorry to hear about the trouble you are having with our app. We would love to help! Just send us a message in the app by going to the More (☰) tab and selecting "Send Us Your Feedback" in the Help section.
Not easy to navigate
12/08/2021

Tyranamar

There is no way on the site to convert your regular ticket to a season pass. You have to wait until the day you do your ticket. So we miss going all those days between now and our visit. And we miss out on all of the perks of being a pass member before our visit. Totally bogus. Also, can’t find an easy way to plan my visit. Like where you click on different rides and restaurants and it makes an itinerary for you. Like this first, then this. Instead I’m writing it all down. Also won’t let you make restaurant reservations until 2 months before. Many of us make reservations months before that and should be rewarded for being early. If you are worried about no shows just make confirmation a week before and the day before manditory or you lose your spot. I found out all of this after I sent in a complaint. Instead of the website just explaining these things it let me frustratedly navigate around the site until I was using words of frustration in my complaint - not curse words. And then I was chastised by a cast member for using colorful language rather than validated that this whole thing was a frustrating mess. I’m not looking forward to a visit I should be very excited about. I would now give this site a minus one if I could. They actually e-mailed me and told me I needed to complain somewhere else if I needed to complain (which I did at the same time as this review and heard nothing). The vacation of my dreams! Bureaucracy!
Developer Response 12/08/2021
Hi! We are sorry to hear about the trouble you are having with our app. We would love to help! Just send us a message in the app by going to the More (☰) tab and selecting "Send Us Your Feedback" in the Help section.
Major Disappointment
06/29/2022

DudeNfam
We flew in from out of state to take our little one to Disney for the first time. We were meeting up with family who drove in from another out of state location, so we could all spend the day at Disneyland and enjoy family time together. Our cousins purchased their tickets, but when we tried to purchase ours, we just kept getting an error saying “there was an issue processing your order”. We have been trying for almost 2 hours now, but the site just keeps having issues. We tried calling customer service and it says they’re experiencing higher than usual calls & to either try to call again later, which we have tried several times, or chat with someone on the app, which we have also tried to do multiple times, but no one is responding. We got an automated message saying that you are experiencing higher than usual wait times for chat as well. I am guessing we are not the only ones having this issue. The whole point of this trip was to experience a wonderful day at Disneyland. We flew here specifically for Disney and also paid for an Airbnb, which was not cheap. We would try to just purchase tickets at the gate, but it says that you have to purchase online. Beyond frustrating!! Now we are just sitting here at our Airbnb, not spending time with the cousins, while they are inside the park without us. Our little one has been looking forward to this for so long, how do you make up for that?? So sad!

Developer Response
Hi there! We're so sorry to hear of the difficulty you encountered. Thanks for letting us know. You should now be able to purchase your tickets. Thank you.
Major Disappointment
06/29/2022

DudeNfam

We flew in from out of state to take our little one to Disney for the first time. We were meeting up with family who drove in from another out of state location, so we could all spend the day at Disneyland and enjoy family time together. Our cousins purchased their tickets, but when we tried to purchase ours, we just kept getting an error saying “there was an issue processing your order”. We have been trying for almost 2 hours now, but the site just keeps having issues. We tried calling customer service and it says they’re experiencing higher than usual calls & to either try to call again later, which we have tried several times, or chat with someone on the app, which we have also tried to do multiple times, but no one is responding. We got an automated message saying that you are experiencing higher than usual wait times for chat as well. I am guessing we are not the only ones having this issue. The whole point of this trip was to experience a wonderful day at Disneyland. We flew here specifically for Disney and also paid for an Airbnb, which was not cheap. We would try to just purchase tickets at the gate, but it says that you have to purchase online. Beyond frustrating!! Now we are just sitting here at our Airbnb, not spending time with the cousins, while they are inside the park without us. Our little one has been looking forward to this for so long, how do you make up for that?? So sad!
Developer Response 06/30/2022
Hi there! We're so sorry to hear of the difficulty you encountered. Thanks for letting us know. You should now be able to purchase your tickets. Thank you.

We’ve made general app improvements to help you discover the latest magic in the parks—including holiday events and seasonal fun.

Version 8.16.0

Dec 1

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