My Sky

Name: My Sky
Rating: 4.6 (246436 reviews)
Author: Sky UK Limited

Manage Broadband TV & Mobile

Free

246k Ratings
Age Rating

4+
Years
Chart

No. 14
Utilities
Developer

Sky UK Limited
Language

EN
English
Size

96.4
MB

With My Sky, you can join our free loyalty programme, Sky VIP. It’s also the quickest and easiest way to securely manage your Sky products and services, pay your bill and get help if you need it. Brilliantly simple and personalised to you, My Sky makes managing your account, paying your bill and getting help easier than ever before. Get instant access to the information you need, when you need it. Key features: • Join Sky VIP – the loyalty programme that gets more rewarding the longer you’re with us. It’s our way of saying thank you. Join now to discover your rewards. • View and manage your Sky services, and see the offers and upgrades available to you. • Check and pay your bills, view your future costs, and change your payment details. • Track your Sky Q and Sky Multiscreen orders, and reschedule TV engineer visits if you needed. • Find out what you'll need to know before you can book your Home Move and contact us through the app. • Keep an eye on your broadband speed and usage. • Track your Sky Mobile order from dispatch to delivery, and view your credit agreement. • Keep up-to-date with the latest updates about your Sky account and services with in-app notifications. • Manage your Sky Go devices, reset your TV PIN, activate Remote Record and pair your viewing card. • Fix broadband problems quickly using our broadband diagnostic tool and solve common issues fast with our step-by-step guides. And if you still need to contact us, we’ll put you in touch with a Sky expert right there in the app. The My Sky app. Your Sky world in the palm of your hand.

Ratings & Reviews

4.6

out of 5

246k Ratings

Review for member of staff Glasgow city centre
13/10/2022
milnies
Dear sky. Not sure if this is the correct route for writing reviews, however we would appreciate if it is not, can this review be forwarded to the appropriate person.? We visited the Glasgow city Buchanan a street centre sky shop. We are not from Glasgow however we thought we would pop in and speak to them about my mobile data use and also a conversation about our tv package. Kelly, hope this name is correct introduced herself as a member of the team. She was such a lovely professional member of staff. She first of all gave us a comfortable seat and was very attentive to us. She listened fully to our issue and explained it fully. It answered our issue then we had a very useful conversation about other aspects of sky that would be helpful to us. She really seems to know her stuff, and delivered it in a way that we understood which we really appreciated. We have a local sky outlet where we live, however we have never managed to resolve much in store with them, mostly being referred to phone customer service. Kelly recognised that this was not a sales pitch, It was purely customer service. In todays world that is very rare, to get the right back up at the right time, regardless of whether it’s sales or service. Well done sky for employing experts like Kelly. It’s why people stay with you for so long. Please pass on our thanks again to Kelly. She’s one of the best. Kind regardsKaren and Alan Milne 47 Johnston Avenue Dundee
Review for member of staff Glasgow city centre
13/10/2022
milnies

Dear sky. Not sure if this is the correct route for writing reviews, however we would appreciate if it is not, can this review be forwarded to the appropriate person.? We visited the Glasgow city Buchanan a street centre sky shop. We are not from Glasgow however we thought we would pop in and speak to them about my mobile data use and also a conversation about our tv package. Kelly, hope this name is correct introduced herself as a member of the team. She was such a lovely professional member of staff. She first of all gave us a comfortable seat and was very attentive to us. She listened fully to our issue and explained it fully. It answered our issue then we had a very useful conversation about other aspects of sky that would be helpful to us. She really seems to know her stuff, and delivered it in a way that we understood which we really appreciated. We have a local sky outlet where we live, however we have never managed to resolve much in store with them, mostly being referred to phone customer service. Kelly recognised that this was not a sales pitch, It was purely customer service. In todays world that is very rare, to get the right back up at the right time, regardless of whether it’s sales or service. Well done sky for employing experts like Kelly. It’s why people stay with you for so long. Please pass on our thanks again to Kelly. She’s one of the best. Kind regardsKaren and Alan Milne 47 Johnston Avenue Dundee
New customer
31/07/2022
sky joker22
Well after being with BT thought a change was good and having looked at many reviews sky seemed to be a good choice so o thought !!Negotiations went ok and hot a reasonable package hammered oou I thought until the first bill we’ll actually a little after installation they pestered me for £10 set up fee and threatened to cut my service if I did not pay immediately!?!I did wonder if this was just an automated request but text kept asking so I paid it. Then I was checking the app to see what payment was due and when only to find a ridiculous amount put on my bill so I phoned them took a while to answer!! I told the customer service member that I was not happy with the bill and it was not what I had been quoted?! , only to be told that I had to pst two months in advance!!Well at no dtage was this ever explained or informed. So they said they would reduce it as a gesture of good will ?!!! Now I have received the same bill as before with no reduction and looked at future bill payment to find even more added on not sure what they are expecting but this is not what was sold to me. Hence this review and I will probably cancel this sky as it’s not even a month old and go back to BT as at least I wasn’t treated like this a a valued customer. Do if you think sky is the limit think again DJ
New customer
31/07/2022
sky joker22

Well after being with BT thought a change was good and having looked at many reviews sky seemed to be a good choice so o thought !!Negotiations went ok and hot a reasonable package hammered oou I thought until the first bill we’ll actually a little after installation they pestered me for £10 set up fee and threatened to cut my service if I did not pay immediately!?!I did wonder if this was just an automated request but text kept asking so I paid it. Then I was checking the app to see what payment was due and when only to find a ridiculous amount put on my bill so I phoned them took a while to answer!! I told the customer service member that I was not happy with the bill and it was not what I had been quoted?! , only to be told that I had to pst two months in advance!!Well at no dtage was this ever explained or informed. So they said they would reduce it as a gesture of good will ?!!! Now I have received the same bill as before with no reduction and looked at future bill payment to find even more added on not sure what they are expecting but this is not what was sold to me. Hence this review and I will probably cancel this sky as it’s not even a month old and go back to BT as at least I wasn’t treated like this a a valued customer. Do if you think sky is the limit think again DJ
Review about sky customer service
04/06/2024
CJASCAVJ999
I had occasion to make a call to the sky customer help phone line to fix a broken power cable connection. Great finally found a number where I can talk to a real person , wonderful the operator listened to my problem that I had accidentally cut the power cable to my sky dish on the outside of my house.Wonderful he arranged a technician visit for the next day, only problem there it was a broadband data technician that turned then speeking on the the another date for five days later , not happy about the long time wait , but ok I waited for this other person and it seems once again I have been given the run around as the promised technician simply did not show up.So I am now several days without the proper use of my television and my next Call to customer support tells me it is going to be another Ten Days before a television technician can come to my house, this is totally out of bounds of the stipulated call time for repairs and I would like to know what I can do about this I have twenty years

Developer Response
Hi there, sorry to hear that you're dissatisfied with your Sky services. If you would like to raise a complaint, you can do so using this link: https://www.sky.com/help/articles/how-to-make-a-complaint. Thanks, the My Sky team.
Review about sky customer service
04/06/2024
CJASCAVJ999

I had occasion to make a call to the sky customer help phone line to fix a broken power cable connection. Great finally found a number where I can talk to a real person , wonderful the operator listened to my problem that I had accidentally cut the power cable to my sky dish on the outside of my house.Wonderful he arranged a technician visit for the next day, only problem there it was a broadband data technician that turned then speeking on the the another date for five days later , not happy about the long time wait , but ok I waited for this other person and it seems once again I have been given the run around as the promised technician simply did not show up.So I am now several days without the proper use of my television and my next Call to customer support tells me it is going to be another Ten Days before a television technician can come to my house, this is totally out of bounds of the stipulated call time for repairs and I would like to know what I can do about this I have twenty years
Developer Response 10/06/2024
Hi there, sorry to hear that you're dissatisfied with your Sky services. If you would like to raise a complaint, you can do so using this link: https://www.sky.com/help/articles/how-to-make-a-complaint. Thanks, the My Sky team.
Payments
24/07/2023
Robbed by sky
Sky has refused to take my payments for a while now and they didn’t let me know, only to get a letter only the other day saying I’m in “debt”. So I tried paying on the app, but every time I did it refused, so then I tried ringing, yet again they kept refusing to take my payment and claiming my card number was ‘incorrect’ when in fact it’s the only card I have and they had no problem taking it out the last few months… so then I decided to go and visit sky face to face and tell them the situation, one of the sky member seemed very understanding, friendly and seemed very helpful, he rung up one of the staff members and explained the situation, yet again they asked for my long number and said it was ‘incorrect’ but then magically ended up taking the bit I had on the same card today after telling me my card number was wrong? One of the sky members seemed again very helpful and understanding (so I thought) so he offered me and my partner a free sky box for 2 months and we could watch many things for free, not all of it, but some, the past 2 weeks have been fine no problem, but then end up charging me a ridiculous amount for the sky box after telling me and my partner it was free for 2 months! Nothing but scams and greed on this pathetic company! I am embarrassed to be one of their customers and happily will be leaving! Done nothing but caused me problems these past few weeks and your not talking any more of my money, you shouldn’t make promises or offer people things when knowingly you’re gonna take the money off people especially when you know they’re struggling! You should be a shamed sky! But I’m very excited to say I will be leaving sky knowingly I’m not being scammed and robbed off my money anymore! Sky you all have issues… very poor staff and bad company….
Payments
24/07/2023
Robbed by sky

Sky has refused to take my payments for a while now and they didn’t let me know, only to get a letter only the other day saying I’m in “debt”. So I tried paying on the app, but every time I did it refused, so then I tried ringing, yet again they kept refusing to take my payment and claiming my card number was ‘incorrect’ when in fact it’s the only card I have and they had no problem taking it out the last few months… so then I decided to go and visit sky face to face and tell them the situation, one of the sky member seemed very understanding, friendly and seemed very helpful, he rung up one of the staff members and explained the situation, yet again they asked for my long number and said it was ‘incorrect’ but then magically ended up taking the bit I had on the same card today after telling me my card number was wrong? One of the sky members seemed again very helpful and understanding (so I thought) so he offered me and my partner a free sky box for 2 months and we could watch many things for free, not all of it, but some, the past 2 weeks have been fine no problem, but then end up charging me a ridiculous amount for the sky box after telling me and my partner it was free for 2 months! Nothing but scams and greed on this pathetic company! I am embarrassed to be one of their customers and happily will be leaving! Done nothing but caused me problems these past few weeks and your not talking any more of my money, you shouldn’t make promises or offer people things when knowingly you’re gonna take the money off people especially when you know they’re struggling! You should be a shamed sky! But I’m very excited to say I will be leaving sky knowingly I’m not being scammed and robbed off my money anymore! Sky you all have issues… very poor staff and bad company….

In this new version, we have made a number of bug fixes and other tweaks to enhance your experience. Thank you for your feedback, we are always listening and do take feedback seriously. Please continue to check back for updates and if you encounter any technical issues, please email us at mysky.app@sky.uk

Version 10.13.0 5 days ago

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Information

Provider: Sky UK Limited
Size: 96.4 MB
Category: Utilities
Compatibility: Requires iOS 15.4 or later.

iPhone
Requires iOS 15.4 or later.

iPad
Requires iPadOS 15.4 or later.

iPod touch
Requires iOS 15.4 or later.
Languages: English
Age Rating: 4+

4+

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