Worked pretty good until the day I was at a stop and needed to go downtown. Stupid streetcar doesn’t show up when it should so I have to take the bus instead or wait 10 more minutes. Well already bought the streetcar ticket (you have to be ready to board) so now I buy the bus ticket as well. Happened to me twice. Finally ordered the orca card as we are staying a couple of months. Now it doesn’t matter who shows up bus or streetcar. Also I barely made it on a Sound transit bus at the Federal Way station. Tried to use this app with a transfer ticket as I just got off another bus. Luckily the driver was nice to us and explained it’s two different systems and let us on anyway. It can be confusing to a newcomer so once again the orca card will be fine to use on Sound Transit. This app works for a visit to Seattle. Just be aware of what you are boarding- Sound or Metro. You will need something else if it’s Sound, this app won’t work.

I loved this app for the longest time. I found it to be a very convenient way to purchase tickets. Once I discovered the rewards I really began to love it; but as of late, it’s lost quite a few of its previous perks I developed a genuine appreciation of the app over. The most recent of which is my ability to access my points. im repeatedly running into an issue with attempting to verify the phone number attached to my profile, that I suddenly need to have in order to use the rewards i’ve accumulated for the many tickers i’ve purchased. It’s quite frustrating to suddenly have to walk to all the locations I intended to bus to; simply because the app finds it necessary to make an issue out of something that hadn’t ever been an hold up for me previously. My phones attached to a different account i do not have points on, and unfortunately due to past difficulties regarding gaining access to the account I do use, Im unable to recall just what external platforms/email accounts that number is actually attached to.. and I have quite a few. Hopefully the app will go through yet another change; but this time for the better, because it’s only been going down hill as of late.

The app is easy to use and makes it super quick to pay for fares without fishing out a card or cash, or worse, stopping at a ticket machine. The app has all ticket and pass types (well, at least those that tourists/visitors would use)The only annoying thing I encountered was when purchasing tickets, an error message around connectivity would appear and it would misleadingly say that my credit card wasn’t charged. It was and the ticket appeared on the app, so be careful and double check before buying another ticket, esp if you are in the area for just a few days.

Visiting seattle and wanted to hop on the bus and go downtown. Downloaded this app, used my Apple ID.Then opening the app i had to go thru a series of screens determining what ticket i want to buy for what transit system (meanwhile the bus is coming and im rushing to make the selection)I figured with my Apple ID it would have all of my payment information and billing saved. It did not. So I tried to copy my payment information from my password manager, however, it does not allow copy and pasting, so I have to manually enter every digit of my payment and contact information, which is already accessible via Apple ID. Once I finally added that to the app, it was still sending me to the local store to buy a ticket with cash. Back to settings, changed payment method to credit card, went back through ticket selection to purchase flow, clicked buy now.Had to re-enter my CVC??? (Back to password manager app), manually enter in, then finally have a ticket. Missed the bus.As a UX and product design expert I’d like to offer a bit of help for your devs to make the world a better place. Here’s the expected user flow:1. Download app.2. Log in with ID (apple google whatever). 3. Scan barcode at bus stop > it loads ticket in app.4. Pay using digital wallet (apple google pay). Done.OR - an even simpler product experience:1. Pay using digital wallet at front of bus. Done.