I was planning a trip to chicago with my girlfriend for a concert, and was thinking of taking the train. We bought tickets without realizing that the last train back home is before the concert ends. This was a problem, so we ended up driving. A few days later i called their service to request a refund and with no issues or problems, got the refund. It took literally one day for the refund to go back into my bank, when most others would take “5-7 business days.” Now as the app, its great to use. It lays it out easily so theres no confusion or uncertainty. I highly recommend downloading this app if you’re thinking of taking the train or if you already do.

I don't normally take the time to review apps but they rly did a nice job w this one. It never crashes. The servers are always online. And best of all its free to use. The only thing that i dont like and its not rly a big deal (which is why im still giving 5 stars) is that the actual aesthetic design of the app is very plain and very boring. It looks like an app from my first gen ipod. But when you go to activate the ticket, tight when i push the button that says 1 adult. The design is suddenly gorgeous. Like wth why is it only so good in that one specific spot lol

I went from Chicago to Indiana dunes for the first time. At 5PM, I went to Beverly shores to hop on the train to turn back to the city, only for the train conductor to tell me that they don't allow bikes to be onboarded at that station. I wish that the app would inform me of that so I could plan to bike to Dune Park instead.There are also trains that do not take bikes. I was at Dune Park at 7pm and the train conductor told me that this was not a ride that takes bikes and I'd have to wait till 10pm. I wish that the app would have a simple logo like "⛔️🚴‍♀️" for example.Great and simple app tho. Booking and confirmation was simple and does the job well.

I live in Chicago and travel to south bend to see family. The trains arrival is late often and there is no compensation for that. I’ve had to be back for work and my family has used to to catch a flight. Not everyone can just show up whenever. Hence why there is a schedule. One time we were stuck on the tracks for 4 hours due to a tree. We never got compensated for that only a bottle of water. I had a chemo appt I missed. So if you want to be somewhere on time don’t take the south shore. We are still waiting for the updated cars two years later